Part-Time Client Service Representative

Mount Airy Veterinary Associates; Frederick (MD); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Mount Airy Veterinary Associates in Mt. Airy, MD is seeking a part-time Client Service Representative to create a positive first impression for clients and their pets.

The CSR will handle in-person and phone interactions, maintain accurate records, and support the veterinary team with friendly, professional service. Qualified applicants will have a high school diploma or equivalent, strong communication skills, basic computer proficiency, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent required.
• Veterinary or animal care background valued.
• Strong written and verbal communication skills.
• Basic computer proficiency including practice management software, email, and scheduling tools.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service while answering in-person inquiries.
• Complete patient check-in and check-out efficiently while liaising with hospital staff and updating patient status.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients by urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and ensure charges are captured.
• Complete cash reconciliation and end-of-day financial tasks, including processing payments and refunds.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and inventory management.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, safe hospital environment and follow safety protocols.
• Participate in opening, closing, and weekend duties as assigned.

Skills

Strong communication

Customer service

Team orientation

Empathy

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Mt. Airy Veterinary Associates is a small animal practice located in beautiful Mount Airy, Maryland, conveniently located near Frederick and Germantown. We care for dogs, cats, and pocket pets—and we’re lucky to have an amazing community of clients who trust us with their pets.

We believe great veterinary care starts with a strong team. Our doctors are supportive, approachable, and invested in helping team members grow at every level. We value the ideas and feedback ofevery role in the hospital and encourage open, respectful conversations about how we can improve—for our patients, our clients, and each other.

We’re looking for positive, team-oriented people who enjoy working with others, take pride in great customer service, and genuinely want every client and patient to have a great experience. If you’re someone who wants to learn, contribute, and be part of a team that continues to grow together, we’d love to meet you.

Part‑Time Client Service Representative | Mount Airy Veterinary Associates | Mt. Airy, MD

Compensation: $17–$20/hour, commensurate with licensure and experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

We'd love to learn a little about you! Please include a brief cover letter sharing why you're interested in veterinary medicine, what makes you want to join MAVA, and your career goals. Whether you're looking to grow with us or gain experience toward your next step, we'd love to know how we can support you.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real‑time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow‑ups and thank‑you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end‑of‑day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over‑the‑counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client‑focused service while maintaining composure in high‑stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.
• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mount Airy Veterinary Associates ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.