CSR

Boyd Group Services; Detroit (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO 80 hours/yr

Parental leave 80 hours

6 paid holidays

Medical, Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses provided

Career development

Growth across 38 states

Job summary

Glass America in Livonia, MI seeks a Customer Service Representative to join our shop operations team. You will handle in-person and phone inquiries, schedule appointments, and keep customer records up to date while coordinating with auto glass technicians in the field.

The role requires strong typing, reliability, and comfort with technology as we support a 38-state network and ongoing growth.

Qualifications

• Handle customer interactions in person and over the phone.
• Schedule customer appointments with urgency and accuracy.
• Maintain regular communication with field technicians.
• Enter sales information and update customer records in our software.

Responsibilities

• Professionally handle customer interactions and general inquiries.
• Schedule customer appointments with a sense of urgency.
• Maintain communication with Auto Glass Technicians in the field.
• Utilize software to note conversations, enter sales data and update records.
• Assist dispatch/parts team as needed.

Skills

Phone & email handling

Customer service

Data entry

Typing proficiency

Job description

Company: Glass America

MI Detroit - 300143

Great Teams Don’t Happen by _ Accident _

Built with Intent. Driven by YOU.

At the Glass America , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

Job Description

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Livonia, MI

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy

• 80 hours of accrued paid time off annually.

• 80 hours of paid parental leave.

• 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance

• 401(k) Retirement Plan with company match.

• Employer Paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance.

• Free prescription or non prescription safety glasses each year.

• Career development and progression opportunities.

• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

• Professionally handle customer interactions and general inquiries, both in person and over the phone.

• Have a sense of urgency when scheduling customer appointments.

• Maintain regular communication with Auto Glass Technicians in the field.

• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

• Follow our step by step process to provide quotes on our competitively priced installation and repair services.

• Take proactive actions to help your team meet shop production goals and budgetary objectives.

• When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team:

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

• Comfortable in a customer facing, front line role.

• Reliable and dependable hard worker with a positive demeanor.

• High aptitude for technology with strong typing and data entry skills.

• Process driven with the understanding of how to manage inventory levels.

• Ability to work some Saturdays and overtime as necessary.

• General knowledge of automobile functions and systems.

• Auto Parts and/or Dispatcher experience is highly desirable.

• Must be able to complete background check/MVR and drug screening process.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

Full Time (30 or more hours per week) employees enjoy

• 80 hours of paid time off annually.

• 80 hours paid parental leave.

• 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Employer Paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance.

• Free prescription or non prescription safety glasses each year.

• Voluntary Daily Pay option available

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

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