CSR

Happee Antz; Connecticut; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Happee Antz is seeking a customer service representative for a part-time hybrid role in Connecticut. You will answer inbound calls, emails and live chats, providing accurate information about products, services, accounts, billing and technical support.

The position requires excellent English communication, strong computer literacy, and a customer-focused attitude to resolve issues, process orders, maintain records, and strive for first-contact resolution.

Qualifications

• High School diploma or equivalent; college or 2 years of tertiary education preferred.
• Excellent verbal and written English communication skills.
• Strong computer literacy and familiarity with MS Office, CRM / ticketing systems, internet navigation and data entry.
• Customer-focused attitude with ability to build rapport, listen actively, empathize, and resolve issues.
• Ability to multitask, manage time effectively, work under pressure and meet performance targets.
• Flexibility to work in shifting schedules, including nights, weekends and/or holidays.
• Prior BPO or customer service experience is an advantage; some roles may accept fresh graduates.

Responsibilities

• Answer inbound calls, emails and/or live chats from customers professionally and courteously.
• Provide accurate information about products, services, accounts, billing, and technical support.
• Troubleshoot customer issues, investigate and resolve complaints, escalate when necessary.
• Process orders, payments, returns, account changes or cancellations as required.
• Maintain and update customer account records, notes and databases.
• Strive for first-contact resolution and ensure customer satisfaction.
• Assist with other customer service or administrative tasks as required.

Skills

Verbal and written English

Customer-focused attitude

Multitask

Work under pressure

Flexible to shifts

Education

High School diploma

Some college / 2 years of tertiary education

Tools

MS Office

CRM / ticketing systems

Internet navigation

Data entry

Job description

Answer inbound calls, emails and/or live chats from customers professionally and courteously.

Provide accurate information about products, services, accounts, billing, and technical support.

Troubleshoot customer issues, investigate and resolve complaints, escalation when necessary.

Process orders, payments, returns, account changes or cancellations as required.

Maintain and update customer account records, notes and databases.

Strive for first-contact resolution and ensure customer satisfaction.

Assist with other customer service or administrative tasks as required.

Requirements:

• Minimum educational attainment: High School /Senior High School graduate (or equivalent); completion of college or at least 2 years of tertiary education is preferred.
• Excellent verbal and written English communication skills.
• Strong computer literacy and familiarity with MS Office, CRM / ticketing systems, internet navigation and data entry.
• Customer‑focused attitude, with ability to build rapport, listen actively, empathize, and help resolve issues.
• Ability to multitask, manage time effectively, work under pressure and meet performance targets.
• Flexible to work in shifting schedules, including nights, weekends and/or holidays, as required.
• Prior BPO or customer service experience (voice or non-voice) is an advantage; some roles may accept fresh graduates.

Type: Part Time - Hybrid (Work from Home and Onsite)

Location: North Granby, Connecticut, United States