General Manager

Durham School Services; Ottumwa (IA); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Job summary

A school services provider in Ottumwa, Iowa is seeking a manager to oversee operations and ensure customer satisfaction. The ideal candidate will have a bachelor's degree or equivalent experience and at least three years of supervisory experience. Responsibilities include developing operational plans and managing staff to meet service delivery expectations. Competitive salary range from $67,000 to $84,000, along with benefits including medical, dental and retirement plans.

Qualifications

• 3+ years of supervisory experience.
• Proven ability to meet delivery expectations in customer service.
• Knowledge of contract administration principles.

Responsibilities

• Delivers overall performance for the CSC.
• Collaborates with company leaders to create operational plans.
• Communicates company values to the team.

Skills

Supervisory experience

Customer service best practices

Leadership and management practices

Knowledge of P&L

Education

Bachelor’s degree in business administration or related field

5 years of comparable experience

Job description

Company

Durham School Services

Responsibilities

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a “customer‑centric” team that is focused on building strong and effective partnerships.
• Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
• Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
• Review budgets and develop the annual operating plan business review.
• Develop short and long‑range business plans to increase incremental business, revenues and margins.
• Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
• Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
• Creates a culture of safety while providing a high quality of service.
• Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns.
• Meets regularly with school district administrators to review service quality and performance.
• Enhances and builds on current customer relationships to ensure customer retention.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, management or related field or 5 years of comparable experience.
• At least 3 years of supervisory experience with some knowledge of P&L.
• Proven ability to meet service delivery expectations including customer and safety.
• Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
• Knowledge of customer service best practices to build strong customer relationships.
• Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
• Knowledge of leadership and management practices and techniques.
• Knowledge of leadership and management practices and techniques.

Benefits

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Equal Employment Opportunity

National Express has a zero‑tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Management

Industries

School and Employee Bus Services

Location & Salary

West Des Moines, IA – $67,000.00–$84,000.00 (2 weeks ago)