CSA

Option To Success Inc.; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Training & development

Job summary

Option To Success is a Louisville-based company seeking a motivated Customer Service Associate to join our growing team in Louisville, KY. You will greet customers, address inquiries, process transactions, and help create a welcoming environment.

We value reliability, punctuality, and a positive, team-oriented attitude. Prior customer service is helpful but not required, and basic POS proficiency is a plus. This on-site role offers opportunities for growth and development.

Qualifications

• Prior customer service, retail, or related experience preferred but not required.
• Strong verbal communication and active listening skills.
• Reliable, punctual, and able to maintain a consistent schedule.
• Positive, team-oriented attitude with a willingness to learn.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer or POS proficiency is a plus.

Responsibilities

• Provide exceptional customer service by greeting, assisting, and engaging with customers in a professional manner
• Address customer inquiries, concerns, and complaints with patience and efficiency
• Process transactions, orders, or requests accurately and in a timely fashion
• Maintain a clean, organized, and welcoming environment for customers and team members
• Collaborate with team members to meet daily goals and deliver a positive customer experience
• Follow company policies, procedures, and guidelines consistently
• Identify customer needs and recommend appropriate products or services

Skills

Verbal communication

Active listening

Reliability

Punctuality

Team-oriented

Multitasking

Calm under pressure

POS proficiency

Customer service

Tools

POS system

Job description

Benefits:

• 401(k)
• Employee discounts
• Training & development

About the Role:

Option To Success is looking for a motivated and dependable Customer Service Associate (CSA) to join our growing team in Louisville, KY. This is a fantastic opportunity to build a rewarding career with a company that is committed to helping both customers and employees thrive. If you're a people-person with a passion for making a difference, we want to hear from you!

Responsibilities:

• Provide exceptional customer service by greeting, assisting, and engaging with customers in a professional manner
• Address customer inquiries, concerns, and complaints with patience and efficiency
• Process transactions, orders, or requests accurately and in a timely fashion
• Maintain a clean, organized, and welcoming environment for customers and team members
• Collaborate with team members to meet daily goals and deliver a positive customer experience
• Follow company policies, procedures, and guidelines consistently
• Identify customer needs and recommend appropriate products or services

Requirements:

• Prior customer service, retail, or related experience preferred but not required
• Strong verbal communication and active listening skills
• Reliable, punctual, and able to maintain a consistent schedule
• Positive, team-oriented attitude with a willingness to learn
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer or point-of-sale (POS) system proficiency is a plus
• Must be located in or able to commute to Louisville, KY

About Us:

Option To Success is a Louisville-based company dedicated to creating real opportunities for both our customers and our team members. We pride ourselves on a supportive, growth-focused culture where employees are valued and empowered to succeed. Join us and discover why so many people choose Option To Success as the place to build their future.