Customer Service Associate I

Dollar Tree Stores; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail company is seeking a Customer Service Associate I in Louisville, KY. The ideal candidate will assist customers, handle cash transactions, and maintain store cleanliness. This entry-level position requires a high school diploma and previous customer service experience is preferred. The role also demands strong communication and organizational skills along with the ability to lift moderate weights.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Must be able to lift between 30 and 50 lbs.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

We’re seeking a Customer Service Associate I to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Employment details

Location: Louisville, KY

Address: 7700 Shepardsville Rd, Louisville, Kentucky 40219

Seniority level: Entry level

Employment type: Full-time

Job function: Other

• Industries: Retail

Equal Employment Opportunity

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.