CS Sales Area Manager

E80 Group; Chicago (IL); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life, STD, LTD, PTO

401K match

Hybrid work model

Job summary

E80 Group in Chicago, IL is seeking a Customer Service Sales Area Manager who will manage key accounts, develop relationships, and drive sales planning. You will forecast sales targets, contribute to annual plans, and coordinate cross-functional teams to deliver tailored solutions.

The ideal candidate has proven customer service and account management skills, experience in material handling, and is comfortable traveling up to 50% to support clients.

Qualifications

• Proven Customer Service skills and Account Management required in order to create, maintain and enhance customer relationships
• Preferred experience in material handling industry (automated system)
• Extremely detail oriented
• Willingness to travel frequently
• Solid proficiency of Microsoft Office and Salesforce
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills

Responsibilities

• Develops business with the assigned key account customers and establishes productive, professional relationships with key personnel and enhancing customer engagement through periodic visits and dedicated programs.
• Meets sales targets and strategic objectives, defines CS sales forecasts, and contributes to the annual sales plan in support of organizational strategy, ensuring costs and expenditures remain within the assigned budget.
• Contributes to the development of business plans and CS sales budgets aligned with company objectives, ensuring adherence to assigned cost target.
• Proactively leads strategic account planning by defining shared performance objectives, financial targets, and key milestones for a one to three-year period.
• Continuously assesses, clarifies, and validates customer needs, and coordinates cross-functional efforts to develop tailored solutions that effectively address those needs.
• Evaluates customer business processes and provides feedback on customer relations, technical improvements, and commercial opportunities to support revenue growth.
• Acts as liaison for internal and external communications with assigned accounts. Manages ongoing conference calls and ensure a positive relationship with assigned accounts. Provides regular status reports and manage task lists on assigned accounts progress for all project areas.
• Performs other related duties as assigned.

Job description

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety . These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi

Sounds like you?

Great! Here’s what E80 Group has to offer.

Position Description

The Customer Service Sales Area Manager is a position with a broad range of duties, including professional relationship with customer, proposal and contract management, customer / account management and development, sales planning and forecasting.

Duties and Responsibilities

• Develops business with the assigned key account customers and establishes productive, professional relationships with key personnel and enhancing customer engagement through periodic visits and dedicated programs.
• Meets sales targets and strategic objectives, defines CS sales forecasts, and contributes to the annual sales plan in support of organizational strategy, ensuring costs and expenditures remain within the assigned budget.
• Contributes to the development of business plans and CS sales budgets aligned with company objectives, ensuring adherence to assigned cost target.
• Proactively leads strategic account planning by defining shared performance objectives, financial targets, and key milestones for a one to three-year period.
• Continuously assesses, clarifies, and validates customer needs, and coordinates cross-functional efforts to develop tailored solutions that effectively address those needs.
• Evaluates customer business processes and provides feedback on customer relations, technical improvements, and commercial opportunities to support revenue growth.
• Acts as liaison for internal and external communications with assigned accounts. Manages ongoing conference calls and ensure a positive relationship with assigned accounts. Provides regular status reports and manage task lists on assigned accounts progress for all project areas.
• Performs other related duties as assigned.

Qualifications

• Proven Customer Service skills and Account Management required in order to create, maintain and enhance customer relationships
• Preferred experience in material handling industry (automated system)
• Extremely detail oriented
• Willingness to travel frequently
• Solid proficiency of Microsoft Office and Salesforce
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills

What's In It For You

Compensation: $110K - $140K DOE + Bonus (FLSA Exempt)

Benefits:

• Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location: Chicago, IL (Hybrid)

Travel: Up to 50%

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.

#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

E80 Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, citizenship status, marital status, pregnancy, or any other status protected by applicable federal, state, or local law.E80 Group is committed to maintaining a workplace free from discrimination, harassment, retaliation, and other inappropriate conduct. We value diversity and foster an inclusive environment where employees are treated with dignity, respect, and equal opportunity.Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.