Midwest Service & Project Coordinator

E80 Group; Chicago (IL); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Career growth opportunities

Job summary

E80 Group in Chicago, IL is seeking a Service & Project Coordinator to manage service interventions, coordinate technical teams, and oversee after-sales projects.

You will handle customer relationships, project scoping, and coordination with internal departments and external customers to ensure timely, quality outcomes.

The role offers hybrid work in Chicago, up to 30% travel, and ample growth via E80 World Academy.

Qualifications

• Bachelor’s or Master’s degree in Mechatronic/Engineering field.
• At least 3 years in automation or material handling environments.
• Proven ability to coordinate technical resources and field staff.
• Strong organizational, leadership, and communication skills.
• Experience with ERP, BI tools, and Salesforce CRM is preferred.

Responsibilities

• Manage service tickets and ensure timely response and resolution.
• Coordinate SME level understanding of systems and solutions offered.
• Plan and execute service improvements, retrofit projects, and system performance enhancements.
• Develop project scope and coordinate with technical teams.
• Create and maintain project plans: scope, timeline, resources, cost.
• Interface with customers and internal teams to ensure successful interventions.

Skills

Automation experience

Team coordination

Time management

Communication skills

Multitasking across plants

Education

Bachelor’s / Master’s degree in Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering

Tools

ERP systems

BI tools

CRM system (Salesforce)

Job description

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Location: Chicago, IL, US

Job Type: Hybrid

Who We Are

E80 Groupis a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed bythe SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With15 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you?Great! Here’s what E80 Group has to offer.

Position Description:

TheService & Project Coordinatorhelps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Duties and Responsibilities:

• Customer Relationship & Ticket Management
  • Manage service tickets as assigned, ensuring timely response and resolution
  • Maintains a productive relationship with the customer
  • Address customer concerns and aim for first‑contact resolution when possible
  • Collect feedback to identify opportunities for product or service improvement
  • Keep Customer Service Leadership updated on activity status, including:
    • Open ticket progress
    • Items requiring additional technical or commercial support
    • Escalated complex issues
• Service & Project Coordination
  • Development of SME level understanding:
    • Develops deep understanding of assigned Region/KA Plants system
    • Understands the solutions E80 Group offers at a functional and technical level
    • Collaborate with Technical Departments inidentifyingsuitable resources for each job
  • Project Management & Coordination:
    • Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements
    • Confirm availability of necessary information to plan and organize interventions effectively
    • Ability to create project scope and develop solutions in collaboration with technical teams
    • Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
    • Coordinate and request materials for intervention with E80 vendors, and working with purchasing team
    • Act as interface for all stakeholders, both internal (project team) and external (customer)
• Administrative Responsibilities
  • Create and maintain project plans: scope, timeline, resources, material needs, and cost
  • Responsible forthe preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.
  • Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments
  • Manage project reporting as required

Qualifications:

• Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
• 3 years’ Experience in automation, material handling, or related industrial environments required
• Ability to motivate, and coordinate technical resources and field staff in a matrixed environment
• Strong organizational, leadership, and time‑management capabilities
• Ability to manage multiple projects across multiple plants and customers at once
• Strong communication skills with the ability to interpret and articulate technical concepts
• Working knowledge of:
  • ERP systems
  • BI tools
  • CRM system, preferably salesforce

What's in It for You

• Compensation: $85K - $105K DOE (FLSA Exempt)
• Location:Chicago, IL (Hybrid)
• Travel: Up to 30%

Not just a job, but Career growth

Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80:You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.