CS Operations Manager — Build Scalable Success Systems

Ritten; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Ritten is hiring a Customer Success Operations Manager in Philadelphia. This critical role involves managing customer success tools, designing health frameworks, and optimizing operational systems for a growing SaaS company.

The ideal candidate has at least 3 years of experience in CS Operations, strong analytical skills, and the ability to work cross-functionally. This hybrid position offers flexibility with an expectation of 1–2 days/week in the office.

Qualifications

• 3+ years of experience in CS Operations or similar role in SaaS.
• Experience with CS platforms and CRM tools.
• Strong analytical skills for building health models.

Responsibilities

• Own CS tool ecosystem including Vitally and HubSpot.
• Design and maintain customer health framework.
• Map and standardize full customer journey.

Skills

CS Operations

Revenue Operations

CRM tools

Analytical skills

Process-first mindset

Cross-functional collaboration

Automation tools

Communication skills

Tools

Vitally

HubSpot

Job description

Ritten is hiring a Customer Success Operations Manager in Philadelphia. This critical role involves managing customer success tools, designing health frameworks, and optimizing operational systems for a growing SaaS company.

The ideal candidate has at least 3 years of experience in CS Operations, strong analytical skills, and the ability to work cross-functionally. This hybrid position offers flexibility with an expectation of 1–2 days/week in the office.