CS Operations Leader, Revenue & Analytics

United States Digital Space LLC; United States; Remote; USD 140,000 - 154,000; Full time

Job summary

AlphaSense is hiring a Manager, Customer Success Operations to partner with the Revenue Operations team and elevate productivity across Account Managers, CSMs, and Support. You will own key CS metrics, help scale processes, and optimize tool usage across Salesforce, Gainsight, Clari, Gong, and Tableau.

You will lead initiatives to improve adoption, retention, and growth, while managing a small team and collaborating cross-functionally with Sales, CS, and Product.

Qualifications

• 5–8 years in a Revenue organization driving CS productivity.
• Prior people management experience.
• Experience with SaaS metrics (NRR, GRR, renewal rate, usage KPIs).
• Experience rolling out new technology, workflows, and processes in a revenue org.
• Strong written and verbal communication skills; strategic yet hands-on.

Responsibilities

• Guide CS Operations to support the broader CS org.
• Support operating model, cadence, and governance for strategic CS projects.
• Own CS metrics definitions, methodology, and standards (NRR, GRR, renewal rate).
• Support CS tool strategy across Salesforce, Gainsight, Clari, Gong, Tableau.

Skills

Revenue operations

People management

SaaS metrics

Strategic thinking

Project management

Cross-functional collaboration

SQL

Tools

Salesforce

Gainsight

Clari

Gong

Tableau

Snowflake

BigQuery

Job description

AlphaSense is hiring a Manager, Customer Success Operations to partner with the Revenue Operations team and elevate productivity across Account Managers, CSMs, and Support. You will own key CS metrics, help scale processes, and optimize tool usage across Salesforce, Gainsight, Clari, Gong, and Tableau.

You will lead initiatives to improve adoption, retention, and growth, while managing a small team and collaborating cross-functionally with Sales, CS, and Product.