CS Connect Retail Channel Manager

CaesarStone, Ltd.; Norwood (MA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

CaesarStone, Ltd. seeks a regional sales support professional to catalyze US sales teams by shaping the framework and presentation of the managed program for key customers. This hybrid, administratively focused role supports smooth sales processes and serves as a centralized resource across regions.

The position emphasizes presenting program concepts, guiding customers through deliverables, and collaborating with Marketing to enhance materials and incentives. Travel is substantial.

Qualifications

• 3-5 years’ experience in account management or business development.
• Bachelor’s Degree in Business Administration, Marketing & Communications or related field.
• Dynamic and sharp with attention to detail and strong problem-solving skills.
• Previous CRM experience is a strong advantage.
• Ability to work in a team environment as well as independently.
• Strong analytical skills and sound professional judgment.
• Proven track record in providing high quality customer service.
• Punctual and reliable to complete tasks on time.
• Able to work with tight deadlines in a multi-task, high priority environment.
• Excellent communication, collaboration and results orientation skills.
• Solid working knowledge of programs, databases, Microsoft software (Outlook, Word, Excel, Oracle)

Responsibilities

• Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers.
• Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
• Participate in meetings (in person or virtual) with potential large and/or strategic customers.
• Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
• Work with Marketing and Sales Leads to continue to enhance presentation materials to ensure success of the program.
• Develop incentives, call to action emails and go to market strategies to retain current customers and acquire new ones.
• Develop channels to capture ongoing customer feedback; collect and analyze feedback results and present findings to stakeholders.
• Identify opportunities for innovation and continuous improvement with the managed program.
• Participate in regional or national Conventions and Trade Shows to promote the CS Connect program.
• Work with Marketing and Sales Leads to continue to enhance presentation materials; work with Channel Marketing and Sales Program Leaders on incentives and go-to-market strategies.
• Other duties as assigned.

Skills

Excellent communication

Strong analytical skills

Problem-solving skills

Teamwork

Attention to detail

CRM experience

Customer service

Time management

Interpersonal skills

Microsoft Office

Education

Bachelor’s Degree in Business Administration, Marketing & Communications or related field

Tools

Microsoft Office (Outlook, Word, Excel)

Oracle

CRM systems

Job description

The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures.

Key Responsibilities

• Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers.
• Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
• Participate in meetings (in person or virtual) with potential large and/or strategic customers.
• Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
• Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program
• Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers
• Develop channels to capture ongoing customer feedback both internally and externally; Collect and analyze feedback results and present findings to stakeholders.
• Identify opportunities for innovation and continuous improvement with managed program.
• Participate in regional or national Conventions and Trade Shows to promote the CS Connect program (i.e. Buyer Group Conventions, KBIS, etc.)
• Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program. Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers.
• Other duties as assigned.

Salary: Unlimited earning potential for entrepreneurial sales professionals who consistently exceed their goals.

Starting base salary of $50,000, with total target annual earnings of approximately $100,000 for employees meeting performance expectations. This position offers an uncapped incentive plan, providing top performers the opportunity to earn well above target compensation based on individual results.

Requirements

• 3-5 years’ experience in account management, business development, related field
• Bachelor’s Degree in Business Administration, Marketing & Communications or any related field
• The individual is dynamic and sharp with excellent attention to detail, and strong problem-solving skills.
• Previous experience in CRM would be a high advantage.
• Ability to work effectively in a team environment as well as independently.
• Strong analytical skills and sound professional judgment.
• Proven track record in providing effective and high quality customer service
• Punctual, reliable to complete tasks on timely basis
• Able to work with tight deadlines in a multi-task, high priority environment
• Excellent communication, work management, collaboration and results orientation skills.
• Solid working knowledge of programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)

Working Conditions

• Travel estimated at 50% of the time across US
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computer and peripherals
• Lifting or moving up to 10lbs may be required

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.

OUR COMPANY VALUES

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, andhealth and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1.We are committed to excellence and share and celebrate our achievements.