Crypto Operations Specialist

Remote; San Francisco (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

CoinGecko is seeking a customer experience and operations-focused professional to join our global team in a hands-on role. You will deliver accurate, timely support across channels, follow precise workflows, and help identify process improvements that enhance customer satisfaction.

You will work with internal teams to resolve issues and provide data-backed insights to drive better decisions. The ideal candidate has 3+ years in crypto or related fields, strong CRM and analytics capabilities, and

Qualifications

• 3+ years of work experience in crypto, finance, accounting, consulting or customer support.
• Foundational knowledge across multiple operation functions (Customer Support, Curation, Due Diligence, Trend Analysis, Relationship Management, Presentation).
• Proficiency with CRM tools (e.g. Zendesk) and blockchain analytics tools.

Responsibilities

• Provide accurate, timely, and personalised support to customer inquiries across channels, adhering to SLAs and SOPs.
• Follow and execute daily workflows with precision using documented SOPs; identify gaps and suggest improvements.
• Proactively identify and escalate potential issues and communicate updates to all parties.

Skills

Customer Support

Operations

CRM Tools

Data Analysis

Communication

Tools

Zendesk

Blockchain Explorers

DEX Data Aggregators

Job description

CoinGecko is seeking a customer experience and operations-focused professional to join our global team in a hands-on role. You will deliver accurate, timely support across channels, follow precise workflows, and help identify process improvements that enhance customer satisfaction.

You will work with internal teams to resolve issues and provide data-backed insights to drive better decisions. The ideal candidate has 3+ years in crypto or related fields, strong CRM and analytics capabilities, and