Crypto Community Manager (Russian) - Remote & Flexible

EMCD; Stati Uniti; Remoto; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first

Paid time off

Sick leave

Professional growth support

Crypto product discounts

Descrizione del lavoro

EMCD is a remote-first technology company in crypto, expanding globally. We seek a Russian-speaking Community Manager to support multiple Telegram chats, answer inquiries, de-escalate issues, and coordinate with Product, Support, and Legal. You will implement automation, track KPIs, and help shape product feedback.

You will also organize weekly activities, manage moderation bots, and maintain event logs. Flexibility for evening/weekend shifts and global collaboration are required.

Competenze

• 2+ years of experience as a Community Manager or Moderator in crypto, fintech or gaming.
• Native Russian speaker with strong written English (B2+).
• Proven conflict handling and stress resilience in demanding communities.

Mansioni

• Monitor 5 Telegram chats and DMs daily; filter spam and address questions.
• Answer user inquiries about mining, payouts, fees, Coinhold, and apps.
• De-escalate tense situations and guide users to resolution.
• Coordinate communications with Product, Support and Legal; ensure verified messaging.
• Stay engaged during incidents and provide timely updates to the community.
• Route complex requests to Support in Slack and follow up in Telegram.
• Deliver weekly summaries of pain points to Product and Support.

Conoscenze

Russian language

English (B2+)

Crisis communication

Community management

Moderation tooling

Jira

Slack

KPI dashboards

Google Sheets

Strumenti

ChatKeeper

Glados Bot

Combot

Telegram moderation bots

Descrizione del lavoro

EMCD is a remote-first technology company in crypto, expanding globally. We seek a Russian-speaking Community Manager to support multiple Telegram chats, answer inquiries, de-escalate issues, and coordinate with Product, Support, and Legal. You will implement automation, track KPIs, and help shape product feedback.

You will also organize weekly activities, manage moderation bots, and maintain event logs. Flexibility for evening/weekend shifts and global collaboration are required.