Cryogenic Field Service Supervisor

Nikkiso Clean Energy & Industrial Gases; Escondido (CA); On-site; USD 77,000 - 139,000; Full time

Job summary

Nikkiso Clean Energy & Industrial Gases is seeking a Field Service Supervisor to lead the service department and coordinate technicians on LNG/LH2 cryogenic systems maintenance and emergency repairs. The role focuses on organization, customer service, and safe, compliant operations across customer sites.

The ideal candidate has leadership experience, strong communication skills and a track record of delivering high-quality service while managing schedules and coordinating with finance for

Qualifications

• Strong leadership skills.
• Outstanding organizational skills.
• Have worked with cryogenic systems for a minimum of 3-years.
• High School Diploma or GED.
• Work well with others and foster teamwork.
• Proven outstanding customer service.

Responsibilities

• Managing daily workload of the service department personnel.
• Work closely with service personnel to ensure maintenance is performed on-time and according to the maintenance schedule.
• Create maintenance schedule for the calendar year and publish it to the customers prior to the end of November each year.
• Work closely with finance department to ensure customer billing is submitted on-time and follow up with customers to ensure payments are made within contractual requirements.
• Ensure maintenance department is staffed appropriately to handle the maintenance contracts.
• Ensure the maintenance department is trained appropriately to provide the best quality of service to Nikkiso customers.
• Provides technical support to maintenance personnel while in the field supporting routine maintenance and after-hours emergency repairs.
• Obtaining customer feedback on technician performance and developing an action plan to resolve identified deficiencies.
• Write proposals and prices requested work from customers requesting out of scope work.
• Grow the maintenance department through bidding maintenance contracts for new customers.
• Fosters a culture of safety first and trains technicians in cryogenic hazards, high pressure systems, lock-out/tag-out, and proper de-energizing of electrical and pressurized systems.

Skills

Leadership

Organization

Customer service

Teamwork

Cryogenic systems experience

Education

High School Diploma or GED

Job description

Nikkiso Clean Energy & Industrial Gases is seeking a Field Service Supervisor to lead the service department and coordinate technicians on LNG/LH2 cryogenic systems maintenance and emergency repairs. The role focuses on organization, customer service, and safe, compliant operations across customer sites.

The ideal candidate has leadership experience, strong communication skills and a track record of delivering high-quality service while managing schedules and coordinating with finance for