Cruise Travel Specialist

Unique Escapes; Grand Forks (ND); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive onboarding and training

Collaborative team atmosphere

Growth into luxury/family/group/river/

Job summary

Unique Escapes is a travel company specializing in personalized cruise experiences. We seek a motivated Cruise Travel Specialist who will match travelers with ships, itineraries, and onboard experiences through consultative sales and exceptional service.

You’ll help clients transform cruise ideas into confirmed sailings, leveraging destination knowledge, and a client-first approach to deliver memorable journeys from quote to embarkation and beyond.

Qualifications

• Excellent written and verbal communication skills with a client-first approach.
• Strong organizational skills and ability to manage multiple quotes, reservations, follow-ups, and client details.
• Familiarity with CRM systems and online booking platforms; willingness to learn AI tools.

Responsibilities

• Connect with clients to understand destinations, style, budget, dates, group size, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining, shore excursions, and add-ons.
• Convert inquiries into confirmed cruises via email, chat, and phone with energy and accuracy.
• Explain options including cabins, deposits, payment plans, travel protection, and port requirements.
• Handle bookings, changes, payments, upgrades, and pre-cruise questions with care.

Skills

Excellent communication

Strong organizational skills

CRM experience

Sales/customer-service mindset

Tech-savvy with booking tools

Tools

CRM systems

Online booking platforms

AI tools

Job description

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences.

We are seeking a motivated, relationship-focused Cruise TravelSpecialist

you'll help clients turn we should take a cruise someday into a confirmed sailing they cannot wait to board. You'll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience—whether they are planning a romantic escape, multigenerational family vacation, celebration at sea, group sailing, or bucket-list voyage.

What You'll Do

• Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler's needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from their first quote through embarkation and their return home.
• Share valuable cruise insights—best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Nice to Have

• Interest in cruises, ocean travel, river cruising, expedition voyages, or helping people explore the world by sea.
• Travel-industry, sales, hospitality, customer-service, or booking experience is preferred—but not required. Zero experience is welcome.
• Excellent written and verbal communication skills, with the confidence to guide clients toward a decision.
• Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools—we will train you on the rest.
• A genuine passion for travel, memorable experiences, and helping clients find the cruise that feels made for them.

What You Get

• Fully remote work part time or full time
• Comprehensive onboarding and training on cruise lines, ships, itineraries, supplier platforms, sales conversations, and travel planning.
• A collaborative, supportive team atmosphere with colleagues who want to see you succeed.
• The opportunity to grow into specialties such as luxury cruises, family cruising, group sailings, river cruises, expedition travel, or destination celebrations.
• Clear paths toward leadership and higher earning potential.

Cruise planning is creating memories and helpingpeople choose between Caribbean or Europe, island stops and shore excursions, relaxation and adventure. Your work will transform questions into bookings and cruise dreams into unforgettable memories at sea.

Who We Are

We curate journeys that give people that adventure and memories they were looking for— or even didn't know about it yet.