Cruise Travel Specialist

Unique Escapes; Bozeman (MT); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Collaborative team

Career growth

Leadership paths

Job summary

Unique Escapes is seeking a motivated Cruise Travel Specialist to help clients turn cruise ideas into confirmed sailings. You will blend destination knowledge with excellent service to match travelers with the right ship, itinerary, cabin, and onboard experience.

You will connect with clients via email, chat, and phone, explain options, handle bookings, and nurture relationships for repeat sailings and referrals. This role is fully remote and offers flexible scheduling.

Qualifications

• Experience in travel sales or customer service is preferred but not required.
• Excellent written and verbal communication skills.
• Strong organizational skills; able to manage multiple quotes and follow-ups.
• Comfort with technology, online booking platforms, CRM systems, and AI tools.
• Genuine passion for travel and helping clients find the cruise that fits them.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons.
• Turn inquiries into confirmed vacations via email, chat, and phone with a client-first approach.
• Explain cruise options, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, payments, upgrades, and pre-cruise questions.
• Resolve concerns quickly and confidently through embarkation and return home.
• Share cruise insights—best sailings for families, romantic itineraries, and promotions.
• Build post-booking relationships that encourage repeat sailings and referrals.

Skills

Relationship building

Sales

Customer service

Communication

CRM familiarity

Tools

CRM systems

AI tools

Job description

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences.

We are seeking a motivated, relationship-focused Cruise TravelSpecialist

you'll help clients turn we should take a cruise someday into a confirmed sailing they cannot wait to board. You'll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience—whether they are planning a romantic escape, multigenerational family vacation, celebration at sea, group sailing, or bucket-list voyage.

What You'll Do

• Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler's needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from their first quote through embarkation and their return home.
• Share valuable cruise insights—best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Nice to Have

• Interest in cruises, ocean travel, river cruising, expedition voyages, or helping people explore the world by sea.
• Travel-industry, sales, hospitality, customer-service, or booking experience is preferred—but not required. Zero experience is welcome.
• Excellent written and verbal communication skills, with the confidence to guide clients toward a decision.
• Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools—we will train you on the rest.
• A genuine passion for travel, memorable experiences, and helping clients find the cruise that feels made for them.

What You Get

• Fully remote work part time or full time
• Comprehensive onboarding and training on cruise lines, ships, itineraries, supplier platforms, sales conversations, and travel planning.
• A collaborative, supportive team atmosphere with colleagues who want to see you succeed.
• The opportunity to grow into specialties such as luxury cruises, family cruising, group sailings, river cruises, expedition travel, or destination celebrations.
• Clear paths toward leadership and higher earning potential.

Cruise planning is creating memories and helpingpeople choose between Caribbean or Europe, island stops and shore excursions, relaxation and adventure. Your work will transform questions into bookings and cruise dreams into unforgettable memories at sea.

Who We Are

We curate journeys that give people that adventure and memories they were looking for— or even didn't know about it yet.