Cruise Travel Specialist

Unique Escapes; Narragansett (RI); A distancia; USD 35.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Onboarding and training

Collaborative team environment

Growth into cruise specialties

Clear leadership paths

Descripción de la vacante

Unique Escapes, a travel business focused on curated, high-quality experiences, seeks a motivated Cruise Travel Specialist. You'll blend destination knowledge, service excellence, and consultative sales to match travelers with ships, itineraries, and onboard experiences for romantic escapes, family vacations, group sailings, and bucket-list voyages.

You will communicate via email, chat, and phone, turning inquiries into confirmed cruises while guiding clients through cabins, deposits, payments,

Formación

• Experience in travel sales or service with a customer-centric approach.
• Ability to translate client needs into cruise itineraries and bookings.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools and travel booking platforms.

Responsabilidades

• Connect with clients to understand destinations, style, budget, dates, and group size.
• Recommend cruise lines, ships, itineraries, cabins, dining packages, and add-ons.
• Convert inquiries into confirmed vacations via email, chat, and phone with a client-first approach.
• Explain options clearly, including deposits, payment plans, and travel protection.
• Handle booking details, changes, and pre-cruise questions with professionalism.
• Resolve issues quickly to keep clients engaged from quote to embarkation.
• Share cruise insights and promotions to build loyalty for repeat sailings.
• Build long-term relationships to encourage referrals and reviews.

Conocimientos

Customer-focused

Sales experience

Excellent communication

CRM proficiency

Herramientas

CRM systems

Online booking platforms

Descripción del empleo

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences.

We are seeking a motivated, relationship-focused Cruise TravelSpecialist

you'll help clients turn we should take a cruise someday into a confirmed sailing they cannot wait to board. You'll combine destination knowledge, great service, and a consultative sales approach to match travelers with the right ship, itinerary, cabin, and onboard experience—whether they are planning a romantic escape, multigenerational family vacation, celebration at sea, group sailing, or bucket-list voyage.

What You'll Do

• Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler's needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from their first quote through embarkation and their return home.
• Share valuable cruise insights—best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Nice to Have

• Interest in cruises, ocean travel, river cruising, expedition voyages, or helping people explore the world by sea.
• Travel-industry, sales, hospitality, customer-service, or booking experience is preferred—but not required. Zero experience is welcome.
• Excellent written and verbal communication skills, with the confidence to guide clients toward a decision.
• Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools—we will train you on the rest.
• A genuine passion for travel, memorable experiences, and helping clients find the cruise that feels made for them.

What You Get

• Fully remote work part time or full time
• Comprehensive onboarding and training on cruise lines, ships, itineraries, supplier platforms, sales conversations, and travel planning.
• A collaborative, supportive team atmosphere with colleagues who want to see you succeed.
• The opportunity to grow into specialties such as luxury cruises, family cruising, group sailings, river cruises, expedition travel, or destination celebrations.
• Clear paths toward leadership and higher earning potential.

Cruise planning is creating memories and helpingpeople choose between Caribbean or Europe, island stops and shore excursions, relaxation and adventure. Your work will transform questions into bookings and cruise dreams into unforgettable memories at sea.

Who We Are

We curate journeys that give people that adventure and memories they were looking for— or even didn't know about it yet.