Cruise Sales Representative (US)

Id90-Travel; Southlake (TX); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Commissions

Health care package

401(k) plan

Paid time off

Job summary

ID90 Travel in Southlake, TX seeks a Cruise Sales Representative to assist guests via our online booking engine and Agent portal. This hourly role is largely commission-based, with average annual earnings between $55,000 and $100,000 depending on bookings.

Fluent English is required; you must be able to multitask across phone, email, and chat while delivering strong sales and customer service. Knowledge of domestic and international destinations is a plus.

Qualifications

• Fluent English required.
• Ability to multitask across phone, email, and chat while delivering strong sales and service.

Responsibilities

• Answer inbound cruise sales & service calls, with the ability to close a sale.
• Make outbound follow-up calls.
• Educate consumers on ID90 products.
• Process supplier payments.
• Speak/read/write English fluently.
• Upsell additional products to customers.
• Meet monthly sales & service standards.

Skills

Sales experience

Customer service

Multitasking

English fluency

Tools

Booking engine

Agent portal

Job description

Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs. This includes providing them with exclusive rates on hotels, cruises, rental cars and more.

ID90 Travel, is the world’s fastest growing interline travel distribution company; offering private Cruise, Hotel and Car products to our global clients. Our goal is to become the largest worldwide seller of travel products to the "travel industry". Founded in 2000, ID90 Travel provides its clients with cutting edge travel tools with products bookable via desktop, tablet and mobile devices.

ID90 Travel is looking for passionate individuals enthusiastic about cruises. The Cruise Sales Representative will be responsible for assisting guests using our online booking engine as well as booking guests through our Agent portal. The individual will respond to incoming phone calls, emails, and chat sessions, for new and existing bookings. The Cruise Sales Representative should have in-depth knowledge of domestic and international travel destinations as well as an energetic disposition.

This position is based in Southlake, TX (DFW area). It is an hourly position that is mainly commission based where you can earn an average annual salary between $55,000 to $100,00 depending on your bookings!

Primary Responsibilities

• Answer inbound cruise sales & service calls, with the ability to close a sale
• Make outbound follow-up calls
• Required to make payments to suppliers
• Educate and effectively communicate consumers on ID90 products
• Required to speak, read, and write English fluently
• Ability to multi-task (phone, email, chat) is a must
• Ability to demonstrate sales and customer service skills
• Knowledge of domestic and/or international destinations
• Ability to upsell additional products to new and existing customers
• Ability to work a flexible schedule
• Ability to navigate through multiple sites/software applications
• Understanding of major Cruise Line Travel Agent portals is a plus
• Previous travel industry experience (cruise sales) preferred
• Meet and exceed monthly sales & service standards
• Excellent interpersonal skills

The Company

ID90 Travel exists to provide airlines and their employees with modern, easy-to-use, one-stop staff travel solutions through a cutting-edge technology website and an elegant and robust mobile app.

Our job is to show airlines that there is a much better, and more cost-effective way, to deliver the best non-revenue travel solutions for employees. This is all while giving employees the ability to book deeply discounted hotels, rental cars, and cruises.

ID90 Travel makes a real difference having a customer-centric non-revenue travel tool that no other company in the business has.

What You’ll Receive:

• Commissions
• A comprehensive health care package for you and your eligible dependents including medical, dental, vision and life insurance
• A tax deferred 401(k) plan
• Paid time off as well as company holidays
• Flight discounts on Frontier Airlines
• Discounts on Hotels, All-inclusive resorts and rental cars