Cruise Sales Representative [+]

PrestigeCruises.com; Nevada (IA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after 6m

Travel perks

Bonuses

401(k)

Health insurance

Dental insurance

Vision insurance

AFLAC

Flexible schedule

Job summary

Prestige Travel & Cruises Inc. is seeking a Cruise Sales Representative to join our growing team in Southern Nevada. You will handle inbound calls, guide clients to dream cruise vacations, and build lasting relationships while earning incentives.

The role offers hybrid work after 6 months, full training, and travel perks with uncapped earning potential. A 4-year degree or sales/customer service experience is preferred; benefits include health insurance and 401(k).

Qualifications

• Inbound call center role; no cold calling.
• Excellent verbal and written communication skills.
• Experience in sales and customer service OR 4-year college degree.
• Internet and computer savvy.
• Average typing speed minimum of 35 WPM.
• Able to multitask and work independently.

Responsibilities

• Answer inbound calls to plan vacations.
• Understand client needs and suggest options.
• Maximize revenue by confirming bookings and upgrades.
• Provide excellent customer service and build relationships.
• Maintain professionalism in all guest interactions.
• Follow procedures to protect guests and PrestigeCruises.com.
• Stay updated on destinations and cruise lines.
• Attend training sessions to stay current.

Skills

Sales experience

Customer service

Communication

Typing 35 WPM

Organization

Multitasking

Independent work

Computer literacy

Education

4-year college degree

Tools

CRM experience

Job description

Job Description

Cruise Sales Representative

Prestige Travel & Cruises Inc.

The largest Travel Agency in Southern Nevada continues to grow after 41 years in business, and we would like to invite you to join our family! The Cruise Division (PrestigeCruises.com) offers pre-packaged cruise vacations to destinations around the world. We are looking for motivated, ambitious and energetic individual to join our fast-growing cruise team who love cruising and seeing the world. The individuals we are looking for will provide unforgettable customer service selling dream cruise vacations, while building long lasting relationships with our customers from all over the world! We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We'll provide you with all the training, tools and support you need to succeed and grow within our organization. Our Cruise Consultants are highly trained consultants who will sell ocean-going cruises, river cruises, pre-packaged Air and Cruise Vacations to Europe, Alaska, Asia & Australia as well as many other destinations throughout the world. Our employees come from a variety of backgrounds but have one thing in common--they love to help dream vacations turn into reality!

What Prestige Cruises Has To Offer You:

• Hybrid work option after 6 months of employment (3 days in office per week/2 days at home per week)
• Work at home full-time after 12 months if metrics are hit.
• Fantastic travel perks, incentives and bonuses available.
• Full benefits including insurance and 401K.
• Fun atmosphere with relaxed dress code.
• Career advancement and growth opportunities.
• Uncapped earning potential earn $45K-$75K Selling Cruise Vacations

What You'll be doing: A DAY IN THE LIFE of a Cruise Consultant

• Hybrid work option after 6 months of employment (3 days in office per week/2 days at home per week)
• The Inbound cruise consultant will answer inbound calls to assist travelers in planning the perfect vacation that fits the client's needs and expectations.
• Understanding and anticipating clients needs and travel preferences and suggest suitable travel options.
• The cruise consultant will maximize revenue opportunities by offering to confirm bookings, offering cabin stateroom upgrades, communicate the value of cruising, provide ship detailed information and recommendations, offer air and land components, along with offering and explaining the importance of cancellation insurance.
• This is an inbound call center, No Cold Calling
• The cruise consultant will constantly develop and nurture relationships with clients to ensure repeat business
• Ensure you are consistently exceeding both your sales activity and financial targets
• Follow company procedures are being followed in a methodical and chronological way to ensure protection of guests and PrestigeCruises.com
• Research, explore and study different travel destination options
• Stay up to date on destination requirements including customs, weather conditions, government regulations and staying up to date on covid procedures for respective cruise lines and destinations.
• Chat online with customer to assist guest with choosing the right vacation to meet the client's needs.
• Attend training in person sessions and online training with preferred cruise lines to stay up to date on industry/travel changes and enhancements.
• Communicate with specific organizational support departments as necessary and elevate major issues to the appropriate supervisor to ensure quick resolution for our clients.
• Provide a professional image of Prestige Cruises both in face to face interactions with the cruise lines as well as phone etiquette with clients.
• Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.

TRAINING & TRAVEL

• Cruise Line training programs
• Individual one-on-one mentoring
• Opportunities for cruise inspections and free cruise travel
• Discounted hotel programs with certified training

Company Culture

• Dynamic and fast-growing company
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment - seasonal events, lunches, give aways etc.
• Flexible start and end time hours
• Work closely and communicate with multiple departments including our promotions team, customer service, & air department

SCHEDULE

Must be flexible and able to work days, evenings, and weekends. Current Cruise Center operating hours are Mondays - Fridays 7:00AM - 8:00PM and Saturdays & Sundays 7am-530pm. Operating hours will be expanding to 6am-8pm Monday-Friday and weekends from 7am-530pm.

Schedule provided 30 days in advance

Shift swapping is allowed after completion of training

Open 365 Days a Year

We are a family owned company and will work with all employees to assist with scheduling requests as much as possible.

6 Paid Holidays

Paid Time Off (Accrual starts first day of employment and can be used after 90 days of employment)

Minimum Requirements

• No previous travel business experience is necessary. Full training and support are provided from our great team of Cruise Experts. However personal cruise experience is preferred
• Experience in sales and customer service OR 4-year college degree
• Excellent verbal and written communication skills
• Internet and computer savvy
• Highly organized with strong attention to detail
• Average typing speed minimum of 35 WPM
• Ability to multi task
• Ability to work independently
• Physical requirements: Ability to sit for up to 8 hours a day using a computer and telephone simultaneously. Ability to see and read multiple monitors and to answer incoming calls in accordance to achieve call metrics.
• Ability to work cohesively with others in a fun, fast paced environment

Preferred Qualifications

• Experience in commission-based sales environment
• Client/Account Management CRM experience. Client Base a Plus.
• Experience in a fast-paced environment
• Previous Travel Agency Experience is optional but not required including Certified Travel Counselor designation, college level coursework, technical school or related work experience.
• Cruise Sales Experience a Plus
• Advanced sales technique experience preferred
• Call Center Experience Preferred but not required
• Experience in fast pace environment and accountability on call metrics

Benefits Included

• Uncapped earning potential
• Travel perks/discounts:
• Paid-time off
• 401k program
• Ongoing training and professional development
• Dental insurance
• Health insurance
• Vision insurance
• AFLAC

Schedule

• Full Time (40 Hours) or Part Time (24-39 Hours) Available

Supplemental Pay

• Monthly Bonus program average of $1200 per month, no cap
• Travel Discounts Including Free Cruises

Job Types: Full-time, Part-time

Salary: $45,000.00 - $75,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay Types

• Bonus pay

Ability To Commute/relocate

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• How many cruises have you been on?
• Where have you traveled to?

Experience

• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Shift Availability

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location