Cruise Planner

Sweet Carolina Travels; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Industry discounts

Potential travel perks

Performance incentives

Job summary

A premier travel agency in Charlotte seeks a passionate Cruise Planner to create unforgettable travel experiences. This role involves consulting with clients to customize cruise vacations, coordinating all logistics, and ensuring a seamless experience. Ideal candidates have a customer service background, are passionate about travel, and possess strong communication skills. Join a supportive team dedicated to excellence in the growing cruise industry with opportunities for training and travel perks.

Qualifications

• Previous experience in customer service.
• Passion for travel and eager to learn.
• Excellent communication and interpersonal skills with a client-first mindset.
• Highly organized with attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Consult with clients to identify cruise preferences.
• Research, design, and book customized cruise itineraries.
• Provide expert advice on cruise lines, ships, excursions, and entertainment options.
• Build and maintain relationships with cruise line representatives.
• Assist with travel documentation including passports and visas.
• Handle special requests, upgrades, and onboard packages.
• Ensure clients receive a seamless travel experience.
• Stay updated on cruise industry trends and promotions.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving abilities

Teamwork capability

Job description

Charlotte, North Carolina, United States Sweet Carolina Travels

We are a leading travel agency dedicated to creating seamless and unforgettable travel experiences for our clients. Specializing in personalized itineraries across land, air, and sea, we pride ourselves on offering exceptional service and insider expertise. As we expand our offerings, we are seeking a passionate Cruise Planner to design tailored cruise vacations that delight our clients from embarkation to return.

Position Overview

As a Cruise Planner, you will help clients discover and book their ideal cruise vacation. This role involves curating customized cruise packages, coordinating travel logistics, and ensuring every detail exceeds expectations. From luxury ocean liners to intimate river cruises, you’ll be the go-to expert for all things cruise-related.

Key Responsibilities

• Consult with clients to identify cruise preferences, including destinations, cruise lines, cabin categories, and onboard experiences.
• Research, design, and book customized cruise itineraries and pre- and post-cruise travel arrangements.
• Provide expert advice on cruise lines, ships, excursions, dining, and entertainment options.
• Build and maintain strong relationships with cruise line representatives and suppliers.
• Assist with travel documentation, including passports, visas, and insurance.
• Proactively handle special requests, upgrades, and onboard packages.
• Ensure clients receive a seamless and personalized travel experience from start to finish.
• Stay up to date on cruise industry trends, promotions, and itineraries.

Qualifications

• Previous experience in customer service
• Passion for travel and eager to learn.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Highly organized with attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.

What We Offer

• Opportunity to specialize in the exciting and growing cruise industry.
• Training and support to enhance cruise expertise.
• Access to industry discounts and potential travel perks.
• Competitive compensation and performance incentives.
• A supportive and collaborative team environment.