Cruise Ops Lead: Portal Rollout & Growth

Fora Travel; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance

Dental & Vision Insurance

Wellhub Memberships

401k plan with company match

Commuter Benefits

Supplemental Life Insurance

Stock Options

Job summary

Fora is seeking a Cruise Operations Manager to own the day-to-day cruise operations, ensuring high-quality support as we launch a new booking portal. You will build scalable workflows, define processes, and collaborate with cross-functional teams to drive adoption and efficiency in a fast-growing business.

Reporting to the Senior Manager, Cruise Operations, you will shape operational systems, monitor performance through data, and help deliver an exceptional experience for advisors, partners, and

Qualifications

• 3-5 years of experience in operations, project management, or a related business function.
• Demonstrated experience independently managing multiple projects or operational workflows from end to end.
• Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
• Proven success designing, improving, and scaling operational processes.
• Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
• Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
• Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
• Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
• Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
• Ability to work in the United States and be based in, or willing to relocate to, New York City.

Responsibilities

• Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence across the function.
• Manage operational workflows related to the cruise booking portal, helping ensure successful rollout, adoption, and ongoing optimization.
• Lead multiple projects and operational initiatives simultaneously, driving work from planning through execution and continuous improvement.
• Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
• Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
• Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
• Assist with group booking management, supporting group block setup, inventory tracking, deadlines, and cruise line coordination to help ensure accurate and timely group booking experiences.
• Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
• Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
• Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.

Skills

Analytical skills

Cross-functional collaboration

Organizational skills

Ambiguity tolerance

Project/operations experience

Tools

Jira

Booking platforms

CRM systems

BI tools

Spreadsheets

Job description

Fora is seeking a Cruise Operations Manager to own the day-to-day cruise operations, ensuring high-quality support as we launch a new booking portal. You will build scalable workflows, define processes, and collaborate with cross-functional teams to drive adoption and efficiency in a fast-growing business.

Reporting to the Senior Manager, Cruise Operations, you will shape operational systems, monitor performance through data, and help deliver an exceptional experience for advisors, partners, and