Cruise Expert - Asia And South Pacific

Kensington; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary + uncapped commission

3 weeks paid time off

Comprehensive benefits package

Performance-based FAM trips

Industry discounts

Extensive training and onboarding

Growth and career progression opportunities

Job summary

Kensington is seeking an experienced Luxury Travel Consultant to create high-quality travel experiences across Asia and the South Pacific. Responsibilities include leading client discussions, designing intricate itineraries that combine land and sea options, and managing bookings with precision. Ideal candidates will have over 3 years of luxury travel sales experience, a deep knowledge of cruise options, and superior communication skills. Competitive salary plus commission, paid time off, and benefits offered.

Qualifications

• 3+ years of consultative cruise or luxury travel sales experience.
• Strong knowledge of cruise itineraries and destinations across Asia and the South Pacific.
• Demonstrated ability to design and sell complex itineraries for high-net-worth clientele.

Responsibilities

• Lead discovery conversations to understand client motivations for travel.
• Craft bespoke travel itineraries including cruises and luxury lodges.
• Manage bookings and client communications to ensure exceptional service.

Skills

Consultative sales experience

Knowledge of cruise itineraries

Creative problem-solving

Strong communication skills

Job description

What You'll Do

• Lead high‑touch discovery conversations that uncover your clients' motivations for travel across Asia and the South Pacific - then design journeys that exceed those expectations.
• Craft seamless Land & Sea itineraries that combine bespoke fly‑cruise options, luxury lodges, private guides, and multi‑country extensions across destinations such as Japan, Southeast Asia, Australia, New Zealand, and the South Pacific islands.
• Manage availability, quotes, and bookings with precision, working with our curated network of world‑class cruise partners operating in the Asia‑Pacific region.
• Build and deepen a portfolio of loyal, high‑net‑worth clients through exceptional service, proactive communication, and a consultative sales approach that prioritizes the client experience first.
• Bring destinations across Asia and the South Pacific to life through vivid storytelling and passion.
• Consistently meet and exceed monthly revenue targets while elevating the client experience.

What You'll Bring

• 3+ years of consultative cruise or luxury travel sales experience.
• Strong knowledge of cruise itineraries and destinations across Asia and the South Pacific.
• First‑hand experience with luxury and/or expedition cruising, ideally within the region.
• Demonstrated ability to design and sell complex Land & Sea itineraries, and FIT travel for high‑net‑worth clientele.
• A track record of exceeding sales targets while delivering a high‑touch client experience.
• Strong organizational discipline to manage multiple active itineraries simultaneously without missing details.
• Calm and creative problem‑solving instincts to find solutions before clients notice the problem existed.
• Fluency with systems and technology, from CRMs to booking platforms and supplier systems.
• Strong written and verbal communication—polished, warm, and precise in all client interactions.

Why Us?

• Competitive base salary + uncapped commission structure
• 3 weeks paid time off
• Comprehensive benefits package
• Performance‑based FAM trips, including opportunities across Asia and the South Pacific
• Industry discounts
• Extensive training and onboarding program
• Strong opportunities for growth and career progression

Cultural Fit

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast‑paced, constantly changing workplace – building plans through iterations from learning what's working and not working.
• Ability to build trust and work through conflict both upwards and downwards.