Crossdock/Warehouse Supervisor

Saddle Creek Logistics Services; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401(k) match

Vacation and holiday pay

Employee assistance

Identity theft protection

Tuition reimbursement

Career development

Job summary

Saddle Creek Logistics Services in Knoxville, TN is sourcing a Transportation/Distribution Supervisor to direct warehouse activities in a cross-dock operation. You will oversee receiving, warehousing, packaging, and shipping while balancing cost objectives and customer service.

Lead 20–25 hourly associates, manage labor plans, and ensure KPI targets are met. Cross-train in Transportation and Transportation Management; participate in safety and process initiatives.

Qualifications

• Minimum of 2+ years in a leadership role with change management.
• Strong listening, collaboration, and communication skills.
• Proven problem-solving and decision-making abilities.
• Ability to perform under pressure in a fast-paced environment.
• High school diploma or GED required.

Responsibilities

• Lead a team of 20-25 hourly associates in a fast-paced, 80k sq ft warehouse environment.
• Assist our client with the needs and demands of their supply chain.
• Ensure productivity targets and cost control are met or exceeded.
• Maintain KPI performance: order fill rate accuracy, inventory accuracy, inspections.
• Promote LEAN principles and continuous improvement.
• Maintain a clean, safe work environment and meet safety goals.
• Communicate goals, expectations, and successes to all associates.
• Coach, train, and mentor associates; conduct annual performance reviews.
• Train new hires to ensure understanding of company processes and procedures.
• Perform all other duties and projects as assigned.

Skills

Leadership

Communication

Collaboration

Problem-solving

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Forklift certificate

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Location: Knoxville, TN

Shift: 4:00 PM - 2:00 AM, Tuesday - Saturday

Position Description

The Transportation/Distribution Supervisor is responsible for directing and supervising all warehouse activities on a daily basis within a cross-dock operation. The position oversees the receiving, warehousing, packaging, and shipping of product consistent with superior customer service while maintaining cost objectives. The Supervisor is responsible for establishing labor requirements, planning, and scheduling of driver and warehouse functions and may assist the Operations Manager with long-term planning. This position will also be cross-trained in other areas of the business, including Transportation and Transportation Management.

What you will do:

• Manage and lead a team of 20-25 hourly associates in a fast-paced, 80k sq ft warehouse team environment.
• Assist our client with the needs and demands of their supply chain.
• Ensure acceptable levels of performance in assigned business unit by meeting or exceeding productivity standards and cost control management.
• Ensure exceptional customer service by meeting key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.) for assigned areas of responsibility.
• Achieve performance goals through KPI monitoring, promote LEAN principles, and process improvement.
• Lead and maintain a clean, professional, and safe work environment. Meet or exceed SCLS corporate safety goals.
• Effectively communicate goals, expectations, areas for improvement, and successes to all associates.
• Coach, train, and mentor associates, allowing them the opportunity to grow and develop.
• Conduct annual performance reviews.
• Provide the highest quality service to our customers through efficient, cost-effective, accurate, and damage-free storage of products
• Maintain a safe working environment by following company safety policies and procedures
• Use and ensure WMS, TruckMate and PeopleNet systems are updated accurately and promptly
• Ensure accurate inventory levels by maintaining accurate counts in the warehouse management system (WMS)
• Manage inventory control issues and corrections
• Train new hires to ensure understanding of company processes and procedures
• Conduct employee performance evaluations and corrective action
• Recognize and motivate associates
• Perform all other duties and projects as assigned

Our ideal candidate will have…

• 2+ years of previous experience in a leadership role with a track record of implementing and managing change.
• Listening skills and strong abilities to collaborate, communicate, and motivate others to accomplish goals.
• Demonstrated success in problem-solving and decision-making to overcome obstacles and maximize opportunities.
• Ability to thrive under pressure in a fast-paced environment while focusing on exceeding operational goals.
• Strong organization and multi-tasking skills, agility, and ability to be cross-trained to do more where needed.
• High School Diploma or GED required.
• Forklift operator certificate preferred

It’s not required, but it would be even better if you have…

• Bachelor’s Degree
• Lean Six Sigma and continuous improvement training and experience
• Supply chain/logistics experience is a plus but not required
• A minimum of two (2) years of experience working with a warehouse management system (WMS)

Benefits:

• Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an … We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.