Cross Utilized Lead Agent - Full Time - ATW

Allegiantair; Appleton (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

Medical, dental, vision, life and dis.

Disability insurance

401(k) with employer match

Employee stock purchase plan

Flight benefits

Paid vacation, holidays and sick time

Tuition reimbursement

Medical travel reimbursement

Employee assistance program

Job summary

Allegiant Air is seeking a Customer Service/Ground Operations supervisor to oversee cross-utilized agents at our airport operations in Wisconsin. Responsibilities include coordinating duties, addressing issues with supervisors and departments, and ensuring safety and regulatory compliance.

The role requires flexibility for nights, weekends, and holidays. Ideal candidates will have at least one year of customer service experience, US work authorization, a high school diploma (bachelor's

Qualifications

• Minimum one year of customer service experience.
• High school diploma or GED; a bachelor's degree is preferred.
• Fluency in reading, writing and speaking English.
• Authorized to work in the US.
• Valid driver's license and valid passport book.

Responsibilities

• Oversee and direct duties of Customer Service/Ground Operations agents.
• Interface with supervisors and departments to address service issues.
• Ensure compliance with company safety rules and regulations.

Skills

Customer service experience

English proficiency

US work authorization

Criminal background check

Driver's license

Passport

Airline industry experience (preferred

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Job Summary

This position is responsible for overseeing and providing operational support to airport Customer Service/Ground Operations (Cross-Utilized) Agents in accordance with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations and commissary duties as required. Visa sponsorship is not available.

Qualifications

• Authorized to work in the US under the Immigration Act of 1986.
• Passes a criminal background check.
• Minimum one (1) year of customer service experience; airline industry experience is a plus.
• High school diploma or GED; a bachelor's degree is preferred.
• Valid driver's license.
• Valid passport book.
• Fluency in reading, writing and speaking English to receive instructions, directives and ensure safety.

Preferred Qualifications

• Experience with Allegiant Customer Service and Ground Operations procedures.
• Basic computer skills and general office equipment knowledge.
• People‑oriented, highly motivated with a positive and friendly attitude.
• Professional communication with internal and external customers.
• Ability to work efficiently under time constraints.

Job Duties

• Coordinating and directing duties of Customer Service/Ground Operations agents.
• Interface with supervisors, leads and all departments to address and correct service issues.
• Ensuring compliance with all company safety rules, including dangerous goods handling.
• Reporting safety hazards and incidents to supervisor.
• Performing functions of a Customer Service/Ground Operations Agent; must work flexible hours including nights, weekends, holidays and irregular operations.
• Disciplining employees under supervisory direction who violate company rules.
• Covering supervisory staff vacations and absences if needed.
• Scheduling operations based on need and seniority.
• Assigning employees to specific job functions.
• Processing tickets, checking baggage, monitoring carry‑on baggage size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, re‑accommodating customers and providing hotel, meal and taxi vouchers when appropriate.
• Ensuring FAA, Allegiant Air and airport regulations are followed.
• Assisting customers with special needs, such as boarding assistance.
• Loading and unloading baggage and co‑mail of varying weight and dimensions to and from aircraft and airport areas.
• Marshalling planes and pushing back aircraft.
• Operating heavy, motorized machinery and equipment.
• Leading by example and motivating team members.
• Coordinating, providing training and ensuring training requirements are met for all employees.
• Other duties as assigned.

Physical Requirements

Requires standing, sitting, talking, hearing, seeing, reaching, stooping and using hands and fingers to operate computer, keyboard, printer and phone. May require lifting, pushing, pulling or carrying up to 20 lbs. Must work various shifts in a 24‑hour situation. Must attend regularly and be exposed to moderate noise, temperature and light fluctuations. Must work in confined areas and sit at a computer terminal for extended periods. Some travel may be required. Reasonable accommodations are available for individuals with disabilities.

Essential Services Provider

As a national air carrier, Allegiant is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to assigned work locations during emergencies unless prohibited by law.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Benefits

Full Time Benefits:

• Profit sharing
• Medical, dental, vision, life and disability insurance
• Medical travel reimbursement
• Legal, identity and pet insurance401(k) with employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Paid vacation, holidays and sick time

Part Time Benefits:

• Profit sharing
• Medical travel reimbursement
• Legal, identity and pet insurance
• 401(k) with employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Sick time