Cross Functional Store Manager

CarMax; Easton (Northampton County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive retail sector is looking for a Cross Functional Store Manager to lead a team in delivering exceptional customer experiences. The role involves managing store operations, training associates, and achieving sales goals. Ideal candidates will possess strong leadership skills and the ability to foster a positive work environment. Join a recognized employer committed to diversity and career growth.

Qualifications

• Valid driver's license meeting CarMax safety criteria.
• Completes required CarMax training.

Responsibilities

• Leads and develops a team of 10-15 associates.
• Achieves store budgets and performance metrics.
• Handles associate hiring, training, and promotion.

Skills

Communication

Team Leadership

Problem Solving

Job description

Join to apply for the Cross Functional Store Manager role at CarMax

Location: 6075 - Easton - Nazareth - 3835 Easton-Nazareth Hwy, Easton, Pennsylvania, 18045

CarMax, the way your career should be!

General Summary

Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross-functional associates to deliver a world-class selling experience to CarMax customers. This manager actively participates in the sales process and fosters a culture of learning by driving training to support the CarMax sales process. The manager oversees various store operating processes and procedures to exceed sales goals and ensure effective execution of CarMax policies.

Principle Duties And Responsibilities

• Achieves store budgets and performance metrics based on corporate guidelines.
• Plans daily business activities based on volume and staffing, ensuring associates have the necessary tools and training.
• Analyzes and reports store business results to the LGM and other managers.
• Adjusts staffing levels as needed based on business needs.
• Opens and closes the store per schedule, providing management coverage.
• Manages key business areas and operational procedures, leading cross-functional teams and resolving issues.
• Maintains positive associate relations, supports development, and provides timely feedback.
• Handles associate hiring, training, and promotion to support store growth.
• Leads training across business areas to enhance customer experience and operational effectiveness.
• Partners with and develops associates to resolve customer issues.
• Responds to customer feedback through various channels.
• Collaborates with departments and regional teams as needed.
• Ensures adherence to asset protection and risk management processes.
• Executes Area of Responsibility (AOR) duties following company guidelines.
• Manages cash and transaction paperwork related to vehicle sales and purchases.
• Identifies opportunities to reduce waste and improve processes.
• Follows all company policies, including risk management and safety standards.
• Performs duties reporting to the LGM and demonstrates financial responsibility through P&L management.
• Utilizes CarMax software and media effectively.
• Complies with all relevant regulations.
• Possesses a valid driver's license meeting CarMax safety criteria.

Work Requires Ability To

• Partner with others on complex problems.
• Prioritize responsibilities effectively.
• Multi-task, organize, and manage time efficiently.
• Model and promote excellent team behaviors.
• Communicate effectively with associates and customers.
• Make independent business decisions.
• Complete required CarMax training.

Working Conditions

• Indoor and outdoor environment, possibly in noisy or inclement weather.
• Extended walking or standing periods.
• Wearing CarMax clothing at all times during store work.
• Adherence to all company policies, including attendance, asset protection, safety, and appearance standards.

About CarMax

CarMax revolutionized the auto industry by providing honest, transparent, and high-integrity experiences. As the largest used car retailer in the U.S. with over 200 locations, we value our team of over 25,000 associates who grow their careers and contribute to our success. We are recognized as a FORTUNE 100 Best Company to Work For and are committed to diversity and training.

CarMax is an equal opportunity employer. Reasonable accommodations are available upon request.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail