Cross-Functional Operations Lead

Socket.dev; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Triple Whale, the AI operating system for eCommerce, is hiring a Business Operations Manager in New York City. The role drives cross-functional initiatives, translating priorities into actionable plans and managing both high-level coordination and detailed execution across teams.

Ideal candidates bring 2+ years in business operations or related roles, with strong organization, communication, and ability to manage dependencies.

Qualifications

• 2+ years of experience in business operations, program management, project management, consulting, or a related role.
• Demonstrated ability to turn ambiguous priorities into clear plans and drive cross-functional initiatives through completion.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Excellent written and verbal communication skills, with confidence working across functions and levels of seniority.
• Ability to establish timelines with functional leads, manage dependencies, and hold stakeholders accountable to commitments.
• Sound judgment about when to solve independently and when to escalation.
• Comfort managing multiple priorities in a fast-moving environment where requirements and timelines may change.
• A proactive, hands-on approach. You’re comfortable owning the details, from creating tickets and updating documentation to validating work and driving follow-ups.

Responsibilities

• Manage cross-functional projects from initial planning through rollout and follow-up.
• Translate strategic priorities into clear requirements, workstreams, timelines, owners, dependencies, and execution plans.
• Coordinate customer, data, platform, product, billing, pricing, and internal-system migrations.
• Support the introduction, modification, rollout, and retirement of feature flags.
• Build and manage scalable systems and processes for system migrations and feature releases.
• Implementing pricing and packaging changes across relevant teams and systems.
• Create and maintain structured intake and project-management processes for operational requests, partnering with functional leads to establish timelines, track owners, commitments, dependencies, risks, and decisions, and keep tickets, documentation, and status updates organized through completion.
• Provide stakeholders and leadership with clear updates on project progress and outcomes, while building workflows and automations that improve visibility, consistency, and efficiency.

Skills

Business operations

Program management

Project management

Cross-functional coordination

Communication

SQL knowledge

Job description

Triple Whale, the AI operating system for eCommerce, is hiring a Business Operations Manager in New York City. The role drives cross-functional initiatives, translating priorities into actionable plans and managing both high-level coordination and detailed execution across teams.

Ideal candidates bring 2+ years in business operations or related roles, with strong organization, communication, and ability to manage dependencies.