Cross Connection Inspector

Water Otter Job Board; Bridgeport, Northern (CT, KY); Hybrid; USD 58,000 - 61,000; Full time

Job summary

Aquarion Water Authority in Bridgeport, CT, is seeking a Cross Connection Inspector II to inspect customer premises, test backflow devices, identify risks, and communicate corrective action. The role also handles field service complaints related to service, billing, and water quality as needed.

Requirements include a high school diploma, a valid CT driver’s license, and a Connecticut DPH Cross Connection Tester & Surveyor license (or ability to obtain within 6 months).

Qualifications

• Must have a high school diploma and a valid Connecticut driver’s license.
• Must hold or obtain within 6 months the Connecticut State Department of Public Health license as Cross Connection Tester and Cross Connection Surveyor.
• Minimum of five years’ experience in water utility work or related testing/inspecting; knowledge of service areas and ability to read/mechanically interpret blueprints preferred.

Responsibilities

• Inspect customer premises and identify cross connection risks; communicate corrective actions and costs; record information.
• Test and repair backflow prevention devices; determine status; document data; notify customers of compliance status; bill for testing, repair, and materials.
• Work with customers, contractors, and local health officials to correct violations and repair devices in a timely manner.
• Maintain knowledge of cross connection control regulations.
• Respond to customer complaints and represent the company on service calls.
• Locate service lines and curb boxes; install new piping and repair existing lines.
• Operate gate valves, fire hydrants, and other appurtenances.

Skills

Communication

Teamwork

Customer service

Blueprint reading

Education

High School Diploma

Connecticut driver’s license

CT DPH Cross Connection Tester & Surveyor license

License within 6 months

Tools

SAMS mobile device

Job description

The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long‑term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves.

Job Summary

A position is available in the Cross Connection Department for a Cross Connection Inspector II. The position is responsible for inspecting customer premises, testing backflow prevention devices, identifying cross connection risks and potential solutions, and communicating corrective action to customers. In addition, this position will also be responsible for responding to field service complaints related to service, billing, and water quality on an as needed basis. Applicant must have a high school diploma and a valid Connecticut driver’s license. Must also hold a Connecticut State Department of Public Health license as a Cross Connection Tester and Cross Connection Surveyor for Cross Connection Control. Must have excellent communication, teamwork, and customer service skills, and be familiar with computer systems. A minimum of five (5) years’ experience in water utility work or in related testing/inspecting. Knowledge of AWC service areas and distribution systems, ability to read, interpret and understand mechanical and detailed plumbing diagrams and blueprints are preferred as well as inspecting and testing experience.

Principal Responsibilities

• Inspect customer premises and identify/characterize existing cross connection risks, identify solutions, communicate corrective action required and associated costs to customers or contractors, and record all necessary information.
• Test and repair backflow prevention devices, determine operating status, record data, communicate compliance status to customers, issue bills for testing, repair and material sales.
• Must be able to work effectively with customers, contractors and local health officials to get violations corrected and devices repaired in a timely manner.
• Maintain a current and thorough working knowledge of cross connection control regulations.
• Must be able to respond to customer complaints regarding service and represent the Company at service calls.
• Must be able to locate service lines and curb boxes, install new piping and repair existing lines.
• Operate gate valves, fire hydrants, and other appurtenances.

Preferred Requirements

• Effectively communicate both verbally and in writing Company and Connecticut State Health Department CCC policies, rules and regulations to customers.
• Must be able to utilize SAMS mobile device to receive and process related to service work orders and document relevant data to complete assigned work.
• Must perform confined space entry as part of 2-person crew while employing all appropriate safety apparatus.
• Must be available for emergency work outside normal working hours or standby duty.
• Must be able to drive, walk, sit, stand, kneel, climb, and bend for extended periods and lift more than 100 pounds.
• Perform other duties as assigned.
• Must possess a working knowledge and understanding of mechanical and/or electrical systems.
• Experience with the operation of personal computers.
• Problem Solving: Situations normally encountered will be variable; must be able to identify recurring and non-recurring operating conditions and maintenance needs requiring adjustment.
• Accountability: Must be able to assist others, share responsibility, be fully responsible for own actions. Candidate must be a self-starter with the ability to address customer concerns real time and develop equitable solutions so that field work can be completed on the day of assignment.

Education/Certifications

• High School Diploma required.
• Valid Connecticut driver’s license is required.
• Successful candidate must hold a Connecticut State Department of Public Health license as a Cross Connection Tester and Cross Connection Surveyor for Cross Connection Control. OR must be able to obtain this license within 6 months of hire.

Salary

• Compensation will depend on the current licenses of the successful candidate.
• This position is classified as a Non-Union Hourly Grade 9 position with a rate range that has a training wage of $42.52/hour.
• If the chosen candidate already holds a Cross Connection Tester and Cross Connection Surveyor license, then the position is posted as a Grade 10 with a training wage of $44.17/hour.
• Successful candidate will move through Step 1 through 8 of the range at six-month intervals with satisfactory performance to the maximum salary.

Aquarion Water Authority is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.