CRM Systems Analyst: Data, Training & Process Design

American Electric Power; Columbus (OH); On-site; USD 74,551 - 93,188; Full time

Job summary

American Electric Power is seeking an IT Systems Support professional in Columbus, Ohio. The role involves investigating and resolving CRM application issues with moderate direction from senior staff, participating in data analysis and process design, and assisting with application training and testing.

The ideal candidate will have a minimum of 2 to 6 years of IT systems support experience based on their education. This full-time position comes with a competitive compensation range and focuses on providing a supportive environment for all employees.

Qualifications

• 6 years of experience in IT systems support with High School Diploma or GED.
• 4 years of experience in IT systems support with Associate Degree in business.
• 2 years of experience in IT systems support with Bachelor's Degree in business or IT.

Responsibilities

• Investigate and resolve application issues with moderate direction from senior staff.
• Participate in application investigations and interface with staff.
• Participate in data analysis.
• Participate in process design and develop business cases.
• Perform application administrative functions with moderate direction from senior staff.
• Participate in the development of test plans and testing.
• Discuss technical issues competently with team members and end users.

Job description

American Electric Power is seeking an IT Systems Support professional in Columbus, Ohio. The role involves investigating and resolving CRM application issues with moderate direction from senior staff, participating in data analysis and process design, and assisting with application training and testing.

The ideal candidate will have a minimum of 2 to 6 years of IT systems support experience based on their education. This full-time position comes with a competitive compensation range and focuses on providing a supportive environment for all employees.