CRM Specialist (User Experience)

Pacifica Continental; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company seeks a CRM Specialist to enhance user experience through tools like in-app messages, push notifications, and surveys. The role involves collaborating with designers and developers to implement strategies that improve engagement. Candidates should possess strong design and communication skills, along with a background in UX/UI and CRM systems.

Qualifications

• Strong skills in design, communication, and collaboration.
• Experience with implementing tooltips, tours, and surveys.
• Knowledge of CRM systems.

Responsibilities

• Develop strategies for tooltips, tours, and surveys.
• Collaborate with teams to implement effective UX tools.
• Measure effectiveness and iterate on improvements.

Skills

Design

Communication

Collaboration

User Research

Data Analysis

Education

Background in UX/UI design

Tools

Chameleon

Customer.io

OneSignal

Job description

Our client is looking for a CRM Specialist (User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.

Responsibilities

• Develop and implement strategies for using tooltips, tours, and surveys to enhance user experience.
• Collaborate with designers, developers, and stakeholders to create and implement effective UX tools.
• Measure the effectiveness of these tools and iterate improvements.
• Coordinate with customer support to address user questions and feedback.

Requirements:

• Strong skills in design, communication, and collaboration.
• Experience with implementing tooltips, tours, and surveys.
• Background in UX/UI design.
• Experience in user research and data analysis.
• Knowledge of CRM systems such as Chameleon, Customer.io, OneSignal, or others.