CRM Specialist

Domaine; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Healthcare with Dental &  

Job summary

Domaine is seeking a Marketing Production Specialist in the United States to co-manage client lifecycle campaigns.

You will produce emails and SMS, write copy, and provide design instructions across channels, coordinating with designers, coders and strategists to ensure tight timelines and high-quality deliverables.

Qualifications

• 3+ years of experience in email and SMS marketing production.
• Familiarity with HTML/CSS.
• Experience with major ESP platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript).
• Experience with eCommerce/retail brands and the relevant tech stack for email + SMS.
• Strong writing and communication skills for lifecycle campaigns.

Responsibilities

• Co-manage clients with CRM Team Strategists and oversee daily lifecycle marketing operations.
• Produce emails, including copywriting and design instructions for emails, SMS, MMS, Push notifications, and In-App Messaging.
• Coordinate campaign production timelines among clients, designers, coders and strategists.
• Execute email sends: build segments, QA, schedule and deploy with content calendar.
• Set up flow logic, testing and timing optimization.
• Maintain client communications; create, schedule and conduct meetings and reports.
• Stay updated on lifecycle best practices and platform features; support new ESP features.
• Support new client acquisition through omni-channel tactics to grow email & SMS sign ups.
• Other duties as required.

Tools

Klaviyo

SFMC

Iterable

Braze

Attentive

Postscript

Job description

Responsibilities:

• Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day to day operations of lifecycle marketing.
• Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging.
• Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications.
• Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendar
• Flow logic setup, testing & timing optimization, ensuring communications are running properly.
• Client communication & coordination; create, schedule, and conduct meetings, as required.
• Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teams
• Stay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality.
• Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign ups
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:

• Excellent time management and communication skills
• 3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting
• Familiarity with with HTML/CSS Required
• Hands on keyboards experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.,) a plus
• Experience with eCommerce/ Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS
• Proven track record of exceptional performance in building lifecycle marketing revenue
• Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus
• Highly process oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders
• Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment

PERKS & BENEFITS

• Competitive Healthcare with Dental & Vision
• Retirement savings plan with employer matching
• Competitive PTO policy with paid time off at end of year
• Flexible working schedule
• Remote-first culture
• Home office stipend
• Apple gear
• Continued education and personal development opportunities

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.