CRM Solution Sales Executive - Higher Education

ServiceNow; Waltham (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in cloud-based technology seeks a CRM Solution Sales Executive for the Higher Education sector. The role involves supporting territory strategy, contributing to account planning, and coaching sales teams. Ideal candidates will have significant experience in sales and AI integration, with a commitment to promoting diversity and inclusion.

Qualifications

• 5+ years of experience demonstrating ROI of specialty solutions.
• Background as an AE or in sales/customer service roles.
• Understanding of business sales processes.

Responsibilities

• Support the US Higher Education territory strategy.
• Contribute to account planning and recommendations.
• Coach AEs, ADRs, ACEs in specialty solution area knowledge.

Skills

AI integration

Sales strategy

Customer service

Job description

CRM Solution Sales Executive - Higher Education

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, serving over 8,100 customers, including 85% of the Fortune 500, with innovative AI-enhanced technology. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we strive to make the world work better for everyone.

The Solution Sales Manager will oversee the success of ServiceNow's CRM products, built on our leading Service Management platform, providing a unified source of truth for enterprise processes.

What you will do in this role:

• Support the US Higher Education territory strategy to improve understanding, account use case targeting, and execution.
• Contribute to account planning with insights based on territory strategy and recommendations.
• Align recommendations with Now Value principles.
• Assist customers in envisioning digital transformation value and develop strategies with the team, customer, and partners.
• Coordinate with SC & Specialist SC on Capability Roadmap for feedback and engagement.
• Coach AEs, ADRs, ACEs in specialty solution area knowledge to identify opportunities and manage sales cycles.
• Adjust responsibilities based on territory and account needs and celebrate successes.
• Promote diversity and inclusion within the team.

To succeed in this role, you should have:

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI tools, automating workflows, or analyzing insights.
• 5+ years of experience demonstrating ROI of specialty solutions to lead solution wins.
• Background as an AE or in sales/customer service roles.
• Understanding of business sales processes.
• Willingness to travel 30-50%.

We value flexibility and trust in our distributed work environment. Work personas—flexible, remote, or in-office—are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applications from individuals with arrest or conviction records will also be considered as per legal requirements.

Accommodations

We aim to provide an accessible and inclusive application process. If you need a reasonable accommodation, please contact [e-mail].

Export Control Regulations

For roles requiring access to controlled technology, ServiceNow may need export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.