CRM Solution Architect

QTS Realty Trust; Duluth (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

HSA accounts

Job summary

QTS Realty Trust seeks a CRM Solution Architect to design and govern scalable Salesforce/CLM solutions aligned with enterprise standards. You will mentor teams and collaborate across business units, translating strategy into technical blueprints.

You will oversee implementation, integration, and governance, ensuring security and data integrity while driving digital transformation initiatives. This role emphasizes leadership and architectural excellence.

Qualifications

• US Citizenship is required by law due to federal contracts.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive Salesforce development experience: Apex, Visualforce, APIs, Triggers, Web Services.
• Hands-on Salesforce configuration, workflows, and approval processes.
• Strong security and data governance practices.
• Experience with CI/CD pipelines and DevOps tools for Salesforce.
• Proven leadership or mentoring of technical teams.
• Strong communication, collaboration, and analytical skills.

Responsibilities

• Design scalable Salesforce and CLM solutions aligned with enterprise standards.
• Oversee implementation, configuration, and integration of Salesforce solutions.
• Define solution roadmaps and create prototypes or proofs of concept.
• Ensure security, data governance, and change management compliance.

Skills

Sales Cloud

Service Cloud

Marketing Cloud

Apex/Visualforce

CI/CD Pipelines

Mentoring

Security & Governance

DevOps tools

Tools

MuleSoft Development

Job description

As a CRM Solution Architect, you will be responsible for designing, implementing, and governing robust, scalable solutions that align with business objectives. You will serve as a trusted advisor, connecting business strategy with technical execution while maintaining the integrity of the CRM ecosystem. This role offers the opportunity to drive digital transformation initiatives and mentor future leaders within the ecosystem. The CRM Solution Architect enhances project delivery by ensuring that both logical and physical architectures align with enterprise standards. Leveraging your knowledge of current technologies, reference architectures, and your implementation experience, you'll transform business needs into actionable solution blueprints that drive organizational success.

Key Responsibilities

• Solution Design
  Design scalable, maintainable, and high-performing Salesforce and CLM solutions that align with enterprise standards.
  Assess existing business processes and translate them into effective technical specifications and architecture diagrams.
  Collaborate with stakeholders and technical teams to define solution roadmaps and create prototypes or proofs of concept.
• Implementation & Integration
  Oversee the technical implementation, configuration, and customization of Salesforce solutions and integrations.
  Direct integration efforts using middleware tools and ensure seamless interoperability with other business systems.
  Validate solutions through testing, performance tuning, and troubleshooting complex technical issues.
• Governance & Best Practices
  Ensure adherence to security, data governance, and change management policies.
  Promote Salesforce best practices and mentor developers and admins on architecture principles.
  Stay current with Salesforce releases and recommend relevant enhancements.

BASIC QUALIFICATIONS

• US Citizenship for this position is required by law due to federal customer contracts.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands-on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and DevOps tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills, with a proactive, can-do attitude.

Preferred Skills

• Salesforce certifications such as Application Architect or System Architect.
• Experience with CPQ, CLM, or Revenue Cloud.
• Experience in MuleSoft Development.
• Familiarity with Agile methodologies and project management tools.

TOTAL REWARDS

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.