CRM / Salesforce Systems Administrator

pencor; Palmerton (Carbon County); On-site; USD 65,000 - 85,000; Full time

Job summary

PenTeleData is seeking a skilled CRM Systems Administrator to manage and support their CRM platform. The role involves user management, developing custom workflows, and collaborating with colleagues to improve CRM systems.

The ideal candidate must have a Salesforce Administrator Certification and at least 2 years of relevant experience. This position requires residency in Pennsylvania.

Qualifications

• Minimum 2 years experience as a CRM Systems Administrator.
• Proficiency with Agile Project Management and JIRA.
• Ability to adapt to changing technology and company needs.

Responsibilities

• Manage and support the CRM systems platform.
• Handle user support through Help Desk cases.
• Develop custom objects and workflows to align with business processes.

Skills

Salesforce Proficiency - Sales Cloud

Salesforce Proficiency - Service Cloud

Agile Project Management / JIRA

Excellent Communication Skills

Problem Solving / Troubleshooting Skills

Scripting Skills - SOQL/SOSL, Apex, Javascript

Education

H.S. Diploma or G.E.D.

Salesforce Administrator Certification

Tools

Salesforce

JIRA

DocuSign eSignature

Microsoft 365

Job description

Company: PenTeleData

WFH Shift: Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity for an experienced CRM Systems Administrator.

The CRM Systems Administrator is responsible for managing and supporting the CRM systems platform, providing ongoing assistance to our 300+ user organization. The ideal candidate will be passionate about supporting user adoption and enhancing the implementation's business value. MUST have established residency in Pennsylvania.

Daily Duties

• User management, system configuration and handling user support through Help Desk Cases
• Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
• Creating and maintaining clear documentation to support users and internal teams
• Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
• Communicating with consultants and/or vendors when necessary
• Other duties as assigned

Qualifications

• Established residency in Pennsylvania
• H.S. Diploma or G.E.D.
• Salesforce Administrator Certification
• Minimum 2 year experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
• Salesforce Proficency - Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
• Experience with any additional CRM products a plus
• Experience with CPQ (Configure, Price, Quote)
• Experience with Conga Document Automation (Composer, Sign)
• Proficiency with Agile Project Management / JIRA
• Proficiency with DocuSign eSignature
• Proficency with GIT/Bitbucket
• Proficency with Microsoft 365
• Excellent Communications Skills - Oral and Written
• Excellent Organizational Skills
• Excellent Problem Solving / Troubleshooting Skills
• Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
• Ability to be self-motivated and self-starter to handle multiple tasks
• Ability to adapt to changing technology and changing needs of the company
• Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
• Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
• Ability to communicate effectively with all levels within the organization