CRM & Sales Systems Lead: Oracle/Sales Cloud & Enablement

Carnival Corporation; Miami (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Stock Purchase plan

Paid time off

On-site fitness center

Job summary

Carnival Corporation seeks a CRM & Sales Systems Senior Specialist to drive platforms supporting trade sales growth, partner engagement, and NPS. You will support Oracle Sales Cloud, Salesforce Marketing Cloud, and future sales enablement tools, working with vendors to implement roadmaps and ensure adoption.

This in-office role in Miami coordinates IT developments, tests, and training, while managing vendor relationships and budgets to deliver value for Carnival’s North American trade sales

Qualifications

• Bachelor level degree in MIS, Business, CS or related field.
• 5+ years experience in IT management, business analysis or product ownership.
• Vendor management experience with large/complex brands.
• Proven project management and stakeholder collaboration skills.
• Able to handle multiple tasks, meet deadlines, and communicate clearly.

Responsibilities

• Support product roadmaps for tools and programs, gather feedback, and assist with testing and training.
• Coordinate Carnival IT development needs and prioritization with cross-functional teams.
• Oversee documentation and end-user training to drive adoption.
• Manage vendor relationships, performance, and negotiations.
• Monitor budgets and invoice accuracy for tools under supervision.
• Act as Carnival's liaison in vendor discussions and status meetings.

Skills

IT management

Business analysis

Product owner

Vendor management

Project management

Communication

Multitasking

Education

Bachelor's degree in MIS, Business, CS or related field

Tools

Oracle Sales Cloud

Salesforce Marketing Cloud

Job description

Carnival Corporation seeks a CRM & Sales Systems Senior Specialist to drive platforms supporting trade sales growth, partner engagement, and NPS. You will support Oracle Sales Cloud, Salesforce Marketing Cloud, and future sales enablement tools, working with vendors to implement roadmaps and ensure adoption.

This in-office role in Miami coordinates IT developments, tests, and training, while managing vendor relationships and budgets to deliver value for Carnival’s North American trade sales