CRM Power User

SIGVARIS GROUP USA; Peachtree City (GA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Health Spending Account

Flexible Spending Account

Dental Plan

Life Insurance (free)

Short and Long Term Disability

Vision insurance

401(k) with company match

Paid Time Off

10 paid holidays per year

Employee Assistance Program

Job summary

SIGVARIS GROUP USA in Peachtree City, GA is seeking a CRM Power User to own Salesforce adoption for about 45 US users. You will lead end-to-end CRM support, improve workflows, build reports, and train users, while partnering with the global CRM team. The role blends hands-on problem solving with process governance in a hybrid office setting.

Requires 2+ years Salesforce experience, Sales Cloud & Service Cloud, and strong communication. Occasional office presence in GA is expected.

Qualifications

• Must have an associate's degree or equivalent experience.
• Minimum 2+ years of hands-on Salesforce experience (Sales Cloud and Service Cloud).
• Strong understanding of sales pipeline management and customer service workflows.
• Experience building Salesforce reports and dashboards; basic automation (Flows, validation rules).
• Familiarity with data management and analytics tools such as PowerBi.
• Comfort with Agile/DevOps delivery framework and UATcycles.
• Strong communication and training skills across regions.
• Proven ability to influence adoption and drive process consistency.

Responsibilities

• Serve as the primary Salesforce functional lead for US sales and service teams (Sales Cloud & Service Cloud).
• Troubleshoot and resolve day-to-day Salesforce issues via IT ticketing system.
• Elevate complex issues to Technical Consultant/Developer or global IT team.
• Collaborate with global operations to route issues correctly and ensure resolution.
• Identify and implement opportunities to improve Salesforce workflows and reporting.
• Maintain data quality, governance, and regular audits.
• Build and maintain CRM reports/dashboards for sales and service metrics; coordinate analytics with global BI team.
• Develop and deliver CRM training and documentation with Sales Leadership.
• Represent US market needs to global CRM project team and input into Global Roadmap.
• Participate in Agile project activities including user story development and UAT cycles.
• Own UAT: define test cases, run scenarios, validate releases before go-live.
• Engage with US field team to understand CRM workflows and adoption barriers.
• Maintain ongoing project footing after go-live; evolve the global solution sprint over sprint.
• Follow SIGVARIS policies and ISO requirements and applicable laws.
• Perform other duties as assigned.

Skills

Salesforce

Power BI

Data governance

User training

UAT

Agile/DevOps

Education

Associate degree or equivalent

Tools

Sales Cloud

Service Cloud

Power BI

Job description

Description

Sigvaris is currently looking for a CRM Power User to join our Sales team. As a leading compression solution provider, we are not just a company that manufactures products. We are a global team on a mission to help people feel their best. The CRM Power User is a single, dedicated owner of Salesforce CRM adoption and effectiveness, supporting approximately 45 users in the United States across both Sales Cloud and Service Cloud. This person owns the business side (not a pure technical role) of CRM end to end; resolving day-to-day user issues directly, driving data quality and reporting, and carrying the U.S. voice into the global CRM project team. This is a dedicated role, whose work will begin with project implementations in the U.S., then transition into ongoing operational support and evolution of the global solution.

This position is hybrid. You must be able to work at our office in Peachtree City, GA occasionally for meetings and trainings as needed.

DUTIES AND RESPONSIBILITIES:

• Serve as the primary Salesforce functional lead for the U.S. sales and service teams spanning Sales Cloud and Service Cloud.
• Act as the direct point of contact for End Users - troubleshoot and resolve day-to-day Salesforce issues as they come into the Sigvaris IT ticketing system.
• Categorize and enrich incidents; elevate complex process or configuration issues to the Technical Consultant/Developer or global IT team.
• Coordinate with the global operational support organization to ensure issues are routed correctly and resolved by the right team - holding that team accountable for its share of ongoing support, not absorbing work that belongs with them.
• Identify and implement opportunities to improve Salesforce workflows, automation, and reporting across both sales and service processes.
• Maintain data quality, accuracy, and governance standards, including regular audits and data hygiene (deduplication, completeness tracking).
• Build and maintain CRM reports and dashboards supporting, for example, sales performance, pipeline health, and service metrics (case volume, resolution time, SLA adherence). Coordinate analytics work external to Salesforce with the global BI team.
• Develop, coordinate and deliver CRM training, onboarding, refresher training, best-practice sessions and user-friendly documentation, partnering with Sales Leadership to identify ongoing training and development needs.
• Represent the U.S. market needs to the global CRM project team and Stream Leads, feeding local input into the Global Roadmap.
• Participate in the Agile project activities, including user story development and sprint reviews.
• Own User Acceptance Testing (UAT): define real-world test cases, run test scenarios, and validate releases before go-live.
• Periodically engage with U.S. field team to understand CRM workflows, identify adoption barriers, gather feedback and identify opportunities to improve field effectiveness.
• Maintain an ongoing project footing after go-live - this is not a one-time rollout task; stay engaged in the continuous evolution of the global solution sprint over sprint.
• Follows established company policies and procedures to ensure compliance with SIGVARIS policies, industry standards, ISO 13485 standards, and Federal, State and local laws.
• Follows all work instructions, creates and maintains accurate records to meet all internal and external requirements to support the SIGVARIS Quality System and Quality Policy.
• Accurately performs any other duties and responsibilities as assigned to ensure an efficient workflow.

Requirements

EDUCATION and WORK EXPERIENCE:

• Must have an associate's degree or equivalent experience.
• Must have a minimum of more than 2 years of hands‑on Salesforce experience (Sales Cloud and Service Cloud required), including direct end‑user troubleshooting and training.
• Strong understanding of sales pipeline management and customer service/case management workflows.
• Experience building Salesforce reports, dashboards, and basic automation (Flows, validation rules).
• Familiarity with data management and integration concepts, and analytics tools such as PowerBi.
• Comfort working inside an Agile/DevOps delivery framework (sprints, User Stories, UAT cycles) - willingness to learn if not already familiar.
• Strong communication and training skills across regions.
• Proven ability to influence adoption and drive process consistency without direct authority.

PREFERRED:

• Salesforce Administrator certification
• Prior experience as a Business Subject Matter Expect, Power User, or Super User on a global program.

PHYSICAL REQUIREMENTS:

This job operates in an office environment. This role routinely uses cameras, standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

What We Offer You:

• Highly competitive salary
• Medical (Core Plan and High Deductible Plan)
• Health Spending Account (applies to High Deductible Plan)
• Flexible Spending Account
• Dental Plan
• FREE Life Insurance, Short and Long Term Disability
• Voluntary benefits include vision, term life insurance, accident, cancer and hospital confinement
• 401(k) with Company match (dollar for dollar 100% up to the first 5% of employee contributions to the plan)
• Paid Time Off
• 10 Paid Holidays Per Year
• Employee Assistance Program

Successful completion of background check, verifiable education and employment, and drug test will be required in advance of hire.

Sigvaris is an EOE.