CRM & Partner Engagement Intern — Spring 2027

Destination Cleveland; Cleveland (OH); Sur place; USD 10 000 - 12 000; Temps partiel

Avantages offerts par ce poste

Mentorship

Non-profit experience portfolio

Résumé du poste

Destination Cleveland is seeking an Industry & Partner Engagement Intern to steward relationships with local hospitality partners and support CRM data maintenance. The role centers on onboarding, data quality, and reporting to advance Cleveland’s destination initiatives.

You will assist with partner onboarding, CRM transitions, newsletters, and event support, gaining exposure to the travel and tourism sector while contributing to regional equity priorities.

Qualifications

• Strong written and verbal communication
• Demonstrated research and critical thinking skills
• Ability to thrive in a fast-paced, ever-changing environment
• Strong administrative skills
• Creativity in problem solving and solutions-oriented approach
• Strong attention to detail and data accuracy
• Ability to work with spreadsheets, databases or CRM systems
• Ability to organize information and manage multiple tasks
• Discretion with business and contact information
• Flexibility with hours when required
• Comfort using AI for efficiency

Responsabilités

• Assist with transition to a new CRM system in Destination Management
• Support partner onboarding tasks (applications, invoicing, welcome packets, CRM activation, welcome emails)
• Write and send the monthly industry newsletter with PR team
• Produce CRM reports and dashboards for onboarding, renewals, engagement and data quality
• Support industry& partner events (on-site registration, logistics, catering quotes)
• Maintain monthly CRM email verification and data statuses
• Conduct routine CRM audits and data cleanup for accuracy and completeness
• Create/update CRM records per established data standards
• Check for duplicates and incomplete fields, flag issues
• Assist with CRM imports and campaign/list preparation for communications
• Document CRM procedures and create job aids for adoption
• Test CRM forms/workflows and relay issues/suggestions
• Handle partner/contact data with discretion and privacy
• Support Relationship Managers in partner relationships and advertising
• Contribute to KPI-driven Industry & Partner Engagement initiatives
• Research potential new partners and Destination Advocates

Connaissances

Communication

Research

Critical thinking

Organizational skills

Data analysis

Problem solving

Adaptability

Formation

Currently enrolled in college/university

Outils

CRM systems

Description du poste

Destination Cleveland is seeking an Industry & Partner Engagement Intern to steward relationships with local hospitality partners and support CRM data maintenance. The role centers on onboarding, data quality, and reporting to advance Cleveland’s destination initiatives.

You will assist with partner onboarding, CRM transitions, newsletters, and event support, gaining exposure to the travel and tourism sector while contributing to regional equity priorities.