CRM Manager, Nonprofit

Solomon Page; New York (NY); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Direct deposit

Commuter benefits

Job summary

Solomon Page is seeking a freelance CRM Manager in New York City to support a nonprofit Development team. You will manage Microsoft Dynamics 365, optimize donor data, and enable reporting and communications for fundraising initiatives. This is an onsite, ongoing contract with potential for conversion.

You will partner with Development stakeholders to improve processes, data quality, and insights, while crafting donor communications and maintaining CRM procedures.

Qualifications

• 3–5 years of CRM/database management experience in nonprofit/fundraising.
• Deep hands-on experience with Microsoft Dynamics 365.
• Strong nonprofit development and donor management knowledge.
• Experience creating reports, dashboards, analytics for insights.
• Skilled in email communications, segmentation, and scheduling.
• Excellent data quality and documentation skills.

Responsibilities

• Manage and maintain Microsoft Dynamics 365 for Development and donor activities.
• Serve as CRM SME; advise on usage and best practices.
• Improve workflows and data accuracy.
• Develop reports, dashboards, and data views to support fundraising.
• Craft and schedule donor communications.
• Maintain CRM procedures and Development processes.
• Support data imports, exports, segmentation, and hygiene.
• Collaborate with stakeholders to resolve CRM issues.
• Ensure consistent data-entry standards and data integrity.

Skills

CRM management

Data quality

Reporting analytics

Stakeholder collaboration

Dynamics 365

Tools

Microsoft Dynamics 365

Job description

Our client, a nonprofit in NYC, is looking for a freelance CRM Manager with a strong nonprofit background and deep experience with Microsoft Dynamics 365 to support the Development department. This role will oversee day-to-day CRM operations while identifying opportunities to improve processes, data quality, reporting, and analytics. The CRM Manager will partner closely with Development stakeholders to ensure the database is accurate, efficient, and effectively supporting fundraising and donor engagement efforts. This person will also help craft and schedule communications, maintain existing procedures, and recommend improvements that strengthen team workflows and provide better insights.

• Rate: $40-43/hour
• Location: Midtown Manhattan - 5 days/week onsite
• Start: ASAP
• Duration: Ongoing contract with potential to convert to a permanent position

Responsibilities

• Manage and maintain Microsoft Dynamics 365 to support Development, fundraising, and donor engagement activities.
• Serve as a CRM subject matter expert, providing guidance and recommendations on system usage and best practices.
• Evaluate existing workflows and recommend process improvements that increase efficiency and data accuracy.
• Identify opportunities to improve reporting, analytics, and insights for the Development team.
• Maintain accurate constituent, donor, gift, and engagement data within the CRM.
• Develop and maintain reports, dashboards, and data views to support fundraising strategy and decision-making.
• Help craft, schedule, and execute donor and constituent communications.
• Maintain, document, and update existing CRM procedures and Development department processes.
• Support data imports, exports, segmentation, list management, and database hygiene.
• Partner with Development stakeholders to troubleshoot CRM issues and improve day-to-day workflows.
• Ensure consistent data-entry standards and help maintain overall CRM data integrity.

Required Qualifications

• 3-5 years of CRM/database management experience, ideally within a nonprofit or fundraising environment.
• Deep hands-on experience with Microsoft Dynamics 365 is required.
• Strong understanding of nonprofit Development operations, donor management, fundraising, and constituent data.
• Experience developing reports, dashboards, and analytics that provide actionable business insights.
• Experience identifying inefficiencies and recommending practical CRM and process improvements.
• Comfortable managing email communications, audience segmentation, scheduling, and CRM-based outreach.
• Strong attention to detail with a focus on data quality and accuracy.
• Ability to document processes and maintain clear, consistent procedures.
• Strong communication and collaboration skills with the ability to work across Development and other internal teams.
• Highly organized and able to manage multiple priorities independently.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.

For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.