CRM Loan Administrator

Citizens; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Citizens Restructuring Management (CRM) Loan Administration is seeking a detail‑oriented professional to support the Bank's commercial loan portfolio. You will work with Relationship Managers, Operations, and Legal teams to ensure accurate processing of daily portfolio transactions and loan modifications.

The role emphasizes attention to detail, independent work with team collaboration, and proficiency in Microsoft Office within a hybrid schedule (4 days in office, 1 day remote).

Qualifications

• Associate degree or equivalent required.
• Progressive experience with commercial loans.
• Familiarity with syndicated and non-syndicated loans, loan modifications, renewals, extensions, or forbearances.

Responsibilities

• Process and coordinate day-to-day commercial loan portfolio transactions.
• Support modifications, forbearances, extensions, and renewals with approvals and documentation.
• Collaborate with Relationship Managers, senior management, and other teams to research and resolve requests.
• Maintain internal reporting and CRM Dashboard, track activity, and document exceptions.
• Follow bank policy and complete required regulatory training.
• Complete special projects and department priorities as needed.

Skills

Detail oriented

Time management

Communication skills

Independent worker

Team collaboration

Microsoft Office proficiency

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

CRM Loan Administrator

Join our Citizens Restructuring Management (CRM) Loan Administration team and play an important role in supporting the Bank's commercial loan portfolio. CRM manages a portfolio of $5MM+ Substandard commercial loans, providing an opportunity to gain exposure to complex commercial credits and loan transactions.

Description

CRM Loan Administrator

Join our Citizens Restructuring Management (CRM) Loan Administration team and play an important role in supporting the Bank's commercial loan portfolio. CRM manages a portfolio of $5MM+ Substandard commercial loans, providing an opportunity to gain exposure to complex commercial credits and loan transactions.

In this role, you will partner closely with CRM Relationship Managers, senior leaders, Commercial Loan Operations, and other business partners to ensure activity for the CRM portfolio is processed accurately and efficiently. You'll bring strong attention to detail and sound judgment while working in a collaborative, fast-paced environment. This is a great opportunity for someone who enjoys the operational side of commercial banking and wants exposure to substandard loan transactions on syndicated and non-syndicated loans. A general knowledge of commercial loan accounting principles is preferred.

Primary Responsibilities

• Process and coordinate day-to-day commercial loan portfolio transactions, including overdrafts, payment and funding requests, expense reimbursements, deposit account maintenance, and other portfolio-related activities.
• Support syndicated and non-syndicated loan modifications, forbearances, extensions, and renewals, reviewing approvals, legal documentation, preparation of required documentation for Commercial Loan Operations, verification of updates to system.
• Partner with Relationship Managers, senior management, Commercial Loan Operations, Legal, and other internal teams to research and resolve loan administration requests.
• Internal reporting and electronic files - track portfolio activity and other key information through the CRM Dashboard, document exceptions, department logs, and all other required internal reporting.
• Policy and regulatory – follows bank policy and completes required regulatory training.
• Complete special projects and other department priorities as needed.

Required Skills/Experience

• Associate degree or equivalent combination of education and relevant experience.
• Progressive experience with commercial loans.
• Familiarity with syndicated and non-syndicated commercial loans, loan modifications, renewals, extensions, or forbearances.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Effective written and verbal communication and interpersonal skills.
• Ability to work independently while collaborating effectively within a team.
• Proficiency with Microsoft Office applications.

Hours & Schedule

• 40 hours per week

Monday-Friday, 8:00 a.m.-5:00 p.m. (4 days in office, 1 day remote)

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth