CRM IT Product Owner - US Oncology

AstraZeneca; Gaithersburg (MD); Hybrid; USD 127,000 - 191,000; Full time

Benefits offered by this job

401(k) plan

Paid vacation

Health benefits

Equity incentives

Short-term bonus

Retirement plan (hourly roles)

Sales commissions

Job summary

AstraZeneca in the United States is seeking a CRM/Cloud Engineer to lead the technical build-out of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud. The role focuses on omnichannel strategy, real-time actions for field reps, and strong API-driven integrations with claims and EHR data.

Ideal candidates have 5+ years in CRM, deep Veeva/Salesforce Life Science Cloud experience, and proficiency in RESTful APIs, EDA, and CI/CD. Office presence is expected several days per week.

Qualifications

• 5+ years of experience in CRM or related Customer Engagement processes.
• Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, configuring Data Cloud and Marketing Cloud.
• Proficiency in RESTful API design and Event-Driven Architecture using MuleSoft or Kafka.
• Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.
• Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
• Hands-on experience with Salesforce Agentforce or building autonomous agents using LLMs and RAG.
• Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, regulatory considerations).
• Cloud architecture with AWS or Azure for serverless computing or data warehousing (Snowflake).
• Experience managing Managed Services or System Integrator partners to ensure code quality.

Responsibilities

• Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Support deployment of Agentforce pilots to automate customer interactions and boost field force productivity.
• Execute the technical strategy for omnichannel journeys with real-time actions for field reps in CRM.
• Develop and maintain API-first and event-driven integrations between Salesforce and oncology data sources (claims, EHR).
• Lead engineers in daily Scrum/Kanban, conduct code reviews, and enforce DevSecOps (CI/CD, automated testing).
• Review technical deliverables from external partners for architectural compliance and quality.

Skills

Veeva CRM

Salesforce Life Science Cloud

Data Cloud

RESTful API

Event-Driven Architecture

MuleSoft

Kafka

GitFlow

CI/CD

Agentforce / LLMs / RAG

AWS / Azure

Serverless (Lambda/Functions)

EHR / HIPAA knowledge

Managed Services / SI management

Agile Leadership

Education

Bachelor’s Degree or equivalent

Tools

MuleSoft

Kafka

Job description

Key Responsibilities

• Hands-on Implementation: Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• AI & Automation Execution: Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity.
• Omnichannel Delivery: Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM.
• Integration Building: Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources like claims and EHR feeds.
• Squad Mentorship: Lead a squad of engineers through daily Scrum/Kanban activities, conducting code reviews and enforcing DevSecOps standards (CI/CD, automated testing).
• Vendor Quality Control: Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.

Required Skiils & Qualifications

Education / Experience

Bachelor’s Degree or equivalent experience5+ years of experience in CRM or related Customer Engagement processes.

Salesforce Expertise

Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, specifically configuring Data Cloud and Marketing Cloud.

Integration Skills

Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka.

Agile Leadership

Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.

Technical Influence

Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.

Preferred Skills

Emerging AI

Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).

Domain Knowledge

Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).

Cloud Architecture

Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).

Vendor Management

Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Salary & Benefits

The annual base pay for this position ranges from $127,352 to $191,028. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles).

• Benefits offered included a qualified retirement program [401(k) plan]
• Paid vacation and holidays
• Paid leaves
• Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans
• Short-term incentive bonus opportunity
• Eligibility to participate in our equity-based long-term incentive program (salaried roles)
• Retirement contribution (hourly roles)
• Commission payment eligibility (sales roles)

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Join Us?

You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.

Date Posted

05-Oct-2026

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.