CRM IT Business Analyst (Full Time, Remote, North Carolina Based)

Alliance; Charlotte (NC); Hybrid; USD 84.000 - 106.000; Vollzeit

Benefits dieser Stelle

Retirement plan

Hybrid/Remote options

PTO & holidays

Dress flexibility

Zusammenfassung

Alliance is seeking a CRM IT Business Analyst to gather and document CRM requirements, translate them into technical specs, and ensure quality across CRM solutions. This remote-friendly role will require occasional office visits in Morrisville, NC for meetings.

You will work with CRM engineers and stakeholders to define KPIs, develop BRDs, and validate product changes, with emphasis on HIPAA controls and data security. Experience with Salesforce is essential.

Qualifikationen

• CRM and related application knowledge required.
• Experience with HIPAA, data encryption, and security considerations.

Aufgaben

• Lead discovery meetings to capture objectives and KPIs.
• Create BRDs, flow diagrams, and acceptance criteria.
• Develop functional and technical specs for CRM changes (Salesforce).
• Coordinate testing plans, UAT, and defect management.
• Support go-live activities and post-implementation support.
• Maintain CRM component inventories and documentation.

Kenntnisse

Salesforce BA

SDLC

IT BA

SQL

Process mapping

Healthcare experience

Documentation tools

Ausbildung

Technical/CS training

Associate’s degree

Bachelor’s degree in CS/Info Systems/Business

Jobbeschreibung

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CRM IT Business Analyst (Full Time, Remote, North Carolina Based)

• Posted on October 12, 2026

Locations

Showing 1 location Home Office Morrisville, NC 27560, USA +1 more locations

• Remote
• Information & Data Management
• Full-Time
• Requisition #: CRMIT003594

Description

The CRM Business Analyst gathers and documents business and functional requirements for CRM and ancillary applications, converts them into technical specifications and test plans, assists in building and validating CRM product changes, and safeguards products quality and HIPAA compliance across all CRM solutions.

This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.

Responsibilities & Duties-

Elicit and Document CRM Requirements

• Lead discovery meetings to capture business objectives, key performance indicators (KPIs), and organizational service needs
• Create requirements artifacts such as Business Requirements Documents (BRDs), business process diagrams, and acceptance criteria that define the desired project outcomes

Translate Requirements into CRM technical Specifications

• Develop detailed functional and technical specifications for CRM product changes (Salesforce component changes)
• Collaborate with CRM engineers, technical analysts, architects and developers to align solution designs that are sustainable and repeatable – utilizing sound architecture principles
• Ensure specifications address scalability, security (including HIPAA related data encryptions), and maintainability of CRM solutions

Plan and Execute Testing of CRM Solutions

• Create test plans, test cases, and validation data sets for unit, integration, and user acceptance testing of CRM and ancillary application builds
• Support business stakeholders with UAT; log defects, prioritize fixes, and oversee retesting cycles. Obtain business stakeholder sign-off on product releases
• Verify technical application performance against agreed upon thresholds. Validate performance of application after new releases

Support Implementation and Ongoing Operations

• Assist with go live activities such as preparation of runbooks, standard operating procedures (SOPs), and cut over checklists for CRM releases
• Monitor initial production runs, perform change reconciliations, and address any discrepancies that arise
• Participate in incident response, root cause analysis, and documentation of lessons learned for continuous improvement in CRM application stack

Maintain Documentation and Knowledge Base

• Keep current inventories of CRM components, data dictionaries, application diagrams, and model documentation up to date
• Author and refresh end user guides, technical “how to” documents, and component catalogs in line with IT departmental standards

Communication and Collaboration

• Translate complex technical concepts into clear language for both technical and non technical audiences
• Partner with internal business customers, external entities, and vendor teams to ensure alignment on business and technical architecture
• Contribute to CRM governance initiatives, supporting standards for efficiency, privacy, and compliance
• Utilizes AI (Artificial Intelligence) to increase team productivity while conducting analysis. Demonstrate creativity in determining how to use AI in the day-to-day analysis tasks
• Identify opportunities to streamline analytics workflows through reusable templates, automation (e.g., CI/CD pipelines), and self service tooling
• Define and enhance DevOps process, collaborating with internal business customers
• Recommend best practice enhancements to increase efficiency, application reliability, and user satisfaction

Education & Experience

Vocational or Technical in in Computer Science, Information Systems, Business Administration, or a related field; and six (6) years of experience in Technical analysis;

OR

Associate’s degree from an accredited university in Computer Science, Information Systems, Business Administration, or a related field; and five (5) years of experience in Technical analysis;

OR

Bachelor’s degree from an accredited university in Computer Science, Information Systems, Business Administration, or a related field; and three (3) years of experience in Technical analysis.

Knowledge, Skills, & Abilities-

• Salesforce Certified Business Analyst
• Software Development Life Cycle (SDLC)
• IT Business Analysis experience
• SQL (preferably SOQL) skills
• Service business process mapping experience
• Health Care or Health Insurance experience
• Documentation Tools and Platforms

Salary Range

$83,510 - $106,475/ Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

An excellent fringe benefit package accompanies the salary, which includes:

• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Employment for this position is contingent upon a satisfactory background check and credit check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.

Qualifications

Education

Required

Technical/other training or better in Computer Science.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.