CRM Enablement Lead: Dynamics & Growth

Kyocera Mita America; Two Bridges (NJ); On-site; USD 90,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) match

Paid time off and holidays

Job summary

Kyocera Document Solutions America, Inc. is seeking a CRM Business Enablement Manager to partner across Sales, Marketing, and IT, focusing on Microsoft Dynamics 365 as the CRM platform while supporting HubSpot for marketing automation.

The role drives adoption, data quality, user enablement, and governance to align CRM with Kyocera’s go-to-market strategy. The position emphasizes training, process improvements, and reporting for direct and channel sales teams, with a view to scalable,

Qualifications

• Bachelor's degree in business, marketing, or related field from an accredited university.
• Advanced degree preferred but not required.

Responsibilities

• + Champion the strategic adoption, ongoing optimization, and effective use of Microsoft Dynamics across Kyocera’s sales organization, supporting both Direct and Channel business models.
• + Act as a key stakeholder and internal advocate for the CRM ecosystem, helping ensure Microsoft Dynamics supports sales excellence, pipeline visibility, forecasting discipline, and commercial decision-making.
• + Serve as the primary business-facing resource for CRM-related needs, partnering closely with Sales, Marketing, IT, and Business Transformation to align tools, processes, and reporting with organizational goals.
• + Own and help evolve CRM-related workflows, dashboards, reports, governance, and business requirements to improve usability, consistency, and value for end users.
• + Monitor system adoption, data quality, and user engagement, identifying opportunities to improve CRM usage, reporting accuracy, and process compliance across teams.
• + Develop and deliver training, enablement, and communication plans that help sales teams fully leverage CRM tools to manage accounts, opportunities, pipelines, and customer activity.
• + Analyze current sales processes and user needs across both Direct and Channel organizations, recommending improvements that strengthen alignment between Kyocera’s sales methodology and CRM execution.
• + Support the integration of Kyocera Sales Excellence (KSE) principles into CRM workflows and sales practices, helping create a more consistent and scalable approach to opportunity management.
• + Partner with Marketing to ensure HubSpot continues to support marketing automation and lead routing effectively, while maintaining strong alignment and handoff between HubSpot and Microsoft Dynamics.
• + Collaborate with cross-functional teams to define business requirements, prioritize enhancements, and support future CRM-related improvements that advance Kyocera’s go-to-market capabilities.
• + Provide insights and recommendations to leadership based on CRM data, trends, adoption metrics, and pipeline reporting to support business planning and performance management.

Skills

CRM management

Sales operations

Change management

Cross-functional collaboration

Data analytics

Training & enablement

Executive reporting

Agile / project management

Education

Bachelor's degree in business/marketing/related field

Advanced degree preferred

Tools

Microsoft Dynamics 365

HubSpot

ZoomInfo

Job description

Kyocera Document Solutions America, Inc. is seeking a CRM Business Enablement Manager to partner across Sales, Marketing, and IT, focusing on Microsoft Dynamics 365 as the CRM platform while supporting HubSpot for marketing automation.

The role drives adoption, data quality, user enablement, and governance to align CRM with Kyocera’s go-to-market strategy. The position emphasizes training, process improvements, and reporting for direct and channel sales teams, with a view to scalable,