CRM Enablement & Adoption Leader

KYOCERA Document Solutions America, Inc.; Fairfield (NJ); On-site; USD 90,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k match

Flexible spending accounts

Disability and life insurance

Paid time off and holidays

Job summary

Kyocera Document Solutions America, Inc. is seeking a CRM Business Enablement Manager to drive adoption and optimization of Microsoft Dynamics across the sales organization, with HubSpot marketing integration. You will partner with Sales, Marketing, IT and Business Transformation to align tools and reporting with goals.

The role focuses on governance, training, data quality, and cross-functional collaboration to enable consistent, scalable opportunity management and forecasting.

Qualifications

• Bachelor's degree in a business or marketing-related field, demonstrating strategic thinking and communication skills.
• Minimum of 4 years of experience in similar roles.
• Experience translating business needs into process improvements, system enhancements, and user-facing solutions.
• Strong analytical skills, with the ability to interpret data and turn insights into actionable recommendations.
• Experience developing training, enablement, or changing management programs that drive adoption of systems, tools, or methodologies.

Responsibilities

• Champion adoption and optimization of Microsoft Dynamics across Kyocera’s sales organization.
• Serve as CRM ecosystem advocate to ensure sales excellence and forecasting discipline.
• Act as primary business-facing resource for CRM needs with cross-functional alignment.
• Own CRM workflows, dashboards, and governance to improve usability and value.
• Monitor data quality, adoption, and reporting accuracy; drive improvements.
• Develop training and enablement plans to maximize CRM use in accounts, opportunities, pipelines, and activity.
• Analyze sales processes and user needs to strengthen CRM alignment with sales methodology.
• Integrate Kyocera Sales Excellence principles into CRM workflows and practices.
• Collaborate with Marketing to maintain HubSpot integration and lead routing effectiveness.
• Define business requirements and prioritize enhancements for future CRM improvements.
• Provide leadership with CRM insights, trends, and pipeline reporting for planning.

Skills

CRM strategy

Stakeholder management

Training development

Business analytics

Process improvement

Education

Bachelor's degree in business or marketing

Job description

Kyocera Document Solutions America, Inc. is seeking a CRM Business Enablement Manager to drive adoption and optimization of Microsoft Dynamics across the sales organization, with HubSpot marketing integration. You will partner with Sales, Marketing, IT and Business Transformation to align tools and reporting with goals.

The role focuses on governance, training, data quality, and cross-functional collaboration to enable consistent, scalable opportunity management and forecasting.