CRM & Data Ops Analyst: AI-Driven Automation

Medium; Lisbon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Medium is seeking a motivated CRM & Data Operations Analyst to support the ongoing evolution of our CRM, data, and operational processes. The role suits someone with Salesforce experience who wants to broaden skills into data operations, automation, and AI-assisted workflows.

You will collaborate with Revenue Operations, Product, and BI to improve data quality, automate manual tasks, and ensure our CRM remains a trusted source of truth for the business.

Qualifications

• 1–3 years of Salesforce, CRM, Revenue Operations, or related data roles.
• Certified Salesforce Platform Administrator.
• Experience with Salesforce reports, dashboards, Flow Builder, and data tools.
• Proficient with spreadsheets and data analysis tools.
• Exposure to automation platforms such as Zapier or Make.
• Interest in AI, automation, and operational efficiency.

Responsibilities

• Administer and maintain CRM platforms (Salesforce) with configurations and dashboards.
• Monitor data quality across systems and onboard new sources.
• Build and deliver reports, dashboards, and KPI tracking.
• Identify opportunities to automate manual processes and apply AI-assisted solutions.
• Translate business needs into documented platform solutions and improvements.

Skills

Salesforce experience

CRM & Revenue Operations

Certified Salesforce Admin

Data reporting & dashboards

Automation platforms (Zapier/Make)

AI-driven automation interest

Tools

Flow Builder

Salesforce Reports

Data management tools

Spreadsheets

Data analysis tools

Job description

Medium is seeking a motivated CRM & Data Operations Analyst to support the ongoing evolution of our CRM, data, and operational processes. The role suits someone with Salesforce experience who wants to broaden skills into data operations, automation, and AI-assisted workflows.

You will collaborate with Revenue Operations, Product, and BI to improve data quality, automate manual tasks, and ensure our CRM remains a trusted source of truth for the business.