CRM & Data Operations Analyst

Medium; Dublin (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Medium is seeking a motivated CRM & Data Operations Analyst to evolve our CRM, data, and operational processes. The role welcomes Salesforce experience and aims to broaden skills into data operations, automation, AI-driven workflows, reporting, and business process improvement.

You will work closely with Revenue Operations, Product, BI and other stakeholders to improve data quality, automate manual tasks, support AI initiatives, and ensure our CRM remains a trusted source of truth for the

Qualifications

• 1–3 years in Salesforce, CRM, Revenue Operations or data operations.
• Certified Salesforce Platform Administrator.
• Experience with Salesforce reports, dashboards and Flow Builder.
• Experience using spreadsheets and data analysis tools.

Responsibilities

• Administer and maintain CRM platforms, incl. Salesforce configuration, permissions, fields and dashboards.
• Monitor and maintain data quality across systems and onboarding of new data sources.
• Build and maintain operational reports, dashboards and KPI tracking.
• Identify opportunities to replace manual processes with scalable automation and AI-assisted solutions.
• Collaborate with Sales, Marketing, CS, Finance, Product and BI to translate requirements into CRM/data solutions.

Skills

CRM strategy

Data governance

Data analysis

Stakeholder mgmt

Process improvement

Project coordination

Tools

Salesforce

Flow Builder

Zapier

Make

Data management tools

Job description

We are looking for a motivated and analytically minded CRM & Data Operations Analyst to support the ongoing evolution of our CRM, data, and operational processes.

This role is ideal for someone with some Salesforce experience who wants to broaden their skills beyond platform administration and gain exposure to data operations, automation, AI-assisted workflows, reporting, and business process improvement.

Working closely with Revenue Operations, Product, Business Intelligence, and other stakeholders, you will help improve data quality, automate manual processes, support AI-driven initiatives, and ensure our CRM ecosystem remains a trusted source of truth for the business.

Responsibilities

• Administer and maintain CRM platforms — including Salesforce configuration, user permissions, fields, page layouts, validation rules, automations and dashboards — ensuring platform stability, governance standards and best practices are upheld across the business.
• Monitor and maintain data quality across systems, investigating discrepancies, onboarding new data sources and proactively identifying opportunities for improvement to ensure Salesforce remains a trusted source of truth across the organisation.
• Build and maintain operational reports, dashboards and KPI tracking frameworks, providing data analysis, performance insights and actionable recommendations to relevant stakeholders on a regular basis.
• Identify and implement opportunities to replace manual processes with scalable automation and AI-assisted solutions, evaluating and testing new tools in collaboration with Revenue Operations, Product and Business Intelligence teams to improve operational efficiency and data quality.
• Work closely with Sales, Marketing, Customer Success, Finance, Product and BI teams to understand business requirements, document existing processes and translate challenges into practical CRM and data solutions that improve efficiency, scalability and reporting capability.

Requirements

• 1-3 years of experience in Salesforce, CRM, Revenue Operations, Data Operations, or a related field
• Certified Salesforce Platform Administrator qualification
• Experience with Salesforce reports, dashboards, Flow Builder, and data management tools
• Experience using spreadsheets and data analysis tools
• Exposure to automation platforms such as Zapier, Make, or similar
• Interest in AI, process automation, and operational efficiency