CRM & Customer Excellence Transformation Manager

Edwards Vacuum; Sanborn (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Innovation powered by people

Comprehensive compensation

Health and well-being

Job summary

Edwards Vacuum is seeking a Customer Excellence Program Manager – Systems and Processes to drive operational excellence across customer-facing workflows. You will coordinate CRM (C4C/MS Dynamics) optimization, data governance, and process improvement with Sales, Service, IT, Marketing, and Operations.

You will lead digital transformation initiatives, define requirements, and ensure adoption of new tools and workflows, enhancing customer visibility and efficiency.

Qualifications

• Bachelor’s degree in Business or related field.
• 3–7 years of experience in Sales Operations, Customer Operations, Business Process Improvement, CRM Administration, Business Analytics, or related roles.
• Direct employee management experience.
• Direct customer interaction experience.
• Experience leading digital transformation, CRM improvement, or data governance initiatives.
• Demonstrated success in process improvement and project management.

Responsibilities

• Lead digital transformation initiatives to improve customer-facing processes (CRM, quoting, order management, e-invoicing).
• Develop strategies aligning Sales Operations with business goals.
• Define requirements, prioritize enhancements, and implement technology solutions with IT and stakeholders.
• Lead deployment and adoption of new technologies and workflows across customer functions.
• Own CRM/C4C data standards, governance processes, and best practices.
• Collaborate with Sales, Customer Service, Marketing, IT, Supply Chain, and Finance to enhance customer visibility and pipeline management.
• Monitor CRM performance and recommend enhancements for usability and reporting.

Skills

Business strategy

Project management

Communication & stakeholder alignment

Adaptability & accountability

CRM platforms

ERP systems & data governance

Data analysis & reporting

Forecasting & problem-solving

Education

Bachelor’s degree in Business or related field

Tools

CRM platforms (C4C, MS Dynamics)

ERP systems

Power BI / data tools

Job description

Edwards Vacuum is seeking a Customer Excellence Program Manager – Systems and Processes to drive operational excellence across customer-facing workflows. You will coordinate CRM (C4C/MS Dynamics) optimization, data governance, and process improvement with Sales, Service, IT, Marketing, and Operations.

You will lead digital transformation initiatives, define requirements, and ensure adoption of new tools and workflows, enhancing customer visibility and efficiency.