CRM Business Analyst (Salesforce) – Hybrid Role

Georgia-Pacific; Green Bay (WI); Hybride; USD 85 000 - 110 000; Plein temps

Résumé du poste

Koch Companies in the United States are seeking a Salesforce Administrator/CRM Business Analyst to support the sales teams across GP Consumer Products Group (~900 users). This hybrid role covers security, configuration, automation, data loads, and cross-functional partnerships.

Based in Atlanta or Green Bay, the role requires 2+ years in business or IT functions, Salesforce Admin with Sales Cloud on Lightning, and experience with Agile delivery.

Qualifications

• 2+ years of experience in business or IT functions.
• Salesforce Admin with Sales Cloud on Lightning Experience preferred.

Responsabilités

• Provide security and administration for Salesforce and other supporting applications.
• Configure custom objects, page layouts, validation rules, and reports/dashboards.
• Design, build, and maintain automation using Salesforce Flow.
• Estimate effort for configuration and administration work.
• Coordinate with development resources on handoffs for work beyond admin configuration.

Connaissances

Salesforce Admin

Sales Cloud

Azure DevOps

Agile

Data modeling

Communication

Data loads

Outils

Salesforce

Agentforce

Einstein for Sales

Microsoft Copilot

Description du poste

CRM Business Analyst (Salesforce) – Hybrid Role

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment — able to manage multiple priorities in parallel and meet deadlines on short timeframes. They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location: Atlanta, GA or Green Bay WI (hybrid role – 3 days a week in office)

What You Will Do

• Provide security and administration for Salesforce and other supporting applications
• Configure custom objects, page layouts, validation rules, and reports/dashboards
• Design, build, and maintain automation using Salesforce Flow
• Estimate effort for your own configuration and administration work, and help scope larger requests during planning
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
• Apply database and data-modeling concepts to protect process integrity and data cleanliness
• Evaluate and implement third-party and Salesforce add-ons based on value and fit
• Provide user support, troubleshooting, training, and data loads
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
• Work with stakeholders to understand pain points and outline potential solutions
• Participation in agile process to communicate priorities, manage backlog and refine user stories
• Maintain technical documentation

Who You Are (Basic Qualifications)

• 2+ years of experience in business or IT functions

What Will Put You Ahead

• 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
• Consumer products business experience
• Exposure to Service Cloud/Pardot/Account Engagement
• Ability to read and understand Apex to troubleshoot and collaborate with developers
• Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources.
• Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
• Working knowledge of integrating salesforce with external systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.