CRM Associate

True Religion; El Segundo (CA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Merchandise discounts

Commuter benefits

Wellness & employee assistance

Job summary

True Religion in El Segundo, CA, is seeking a CRM Associate to execute multi-channel campaigns across email, SMS, and push. You will build journeys, schedule sends, test, and deploy messages while drafting briefs and reporting performance.

Your role includes setting up multi-channel journeys, ensuring flawless execution, and contributing to the CRM strategy through data-driven optimizations. Hybrid in-office collaboration is required.

Qualifications

• 3–5 years running email, SMS, or push campaigns.
• Hands-on set-up, scheduling, QA and deployment in enterprise platforms.
• Experience drafting briefs and running A/B tests.
• Ability to pull campaign reports and guide decisions.

Responsibilities

• Execute day-to-day production of campaigns across email, SMS, and push.
• Build campaigns and journeys per CRM Manager specifications.
• Own QA, proof copy, links, rendering, and targeting for each send.
• Draft briefs for campaigns and automations.
• Conduct A/B tests to improve engagement and outcomes.
• Support reporting on channel KPIs and CRM strategy.
• Maintain CRM calendar and stay current on best practices.

Skills

Email marketing

SMS marketing

Push notifications

Campaign setup

A/B testing

KPI reporting

Attention to detail

Tools

Cordial

Listrak

Salesforce

Iterable

Braze

Klaviyo

Attentive

Postscript

Yotpo

Airship

Job description

Description

Department: Corp HO

Location: 52200 - Ecommerce Corp HO

THE PURPOSE

As the CRM Associate, you will support the team by executing the day-to-day production of marketing campaigns across email, SMS, and push. You will bring the CRM Manager’s plans to life—building, scheduling, testing, and deploying messages across our platforms, drafting the briefs behind them, and reporting on how they perform. This is a hands-on, execution-focused position for someone who is self-directed and takes real pride in flawless delivery.

The ideal candidate will play a key role in setting up multi-channel journeys across our respective providers and contribute to True Religion’s continued growth by maximizing the reach and impact of our CRM channels.

THE ROLE (what You Are Accountable For)

• Execute the day-to-day production of one-time, recurring, triggered, and dynamic content-driven campaigns across email, SMS, and push—including set-up, scheduling, testing, tagging, and deployment.
• Build campaigns and multi-channel journeys in our platforms to the specifications set by the CRM Manager.
• Own quality assurance on every send, proofing copy, links, dynamic content, rendering, and audience targeting to keep execution flawless and on brand.
• Draft creative briefs for campaigns and automations.
• Conduct A/B testing to gain insights and continually improve the customer experience and overall results through optimized messaging and targeting.
• Support the team with reporting on channel KPIs, using the data to inform True Religion’s broader CRM strategy.
• Help build, maintain, and update the CRM marketing calendar.
• Develop a thorough working knowledge of True Religion’s CRM platforms and stay current on email, SMS, and push best practices, surfacing recommendations to strengthen performance.

YOU ARE:

You bring a strong combination of analytical thinking and a sharp aesthetic sensibility. You are meticulous and conscientious, and you understand the importance of sweating the small stuff so that every send goes out flawlessly. You are comfortable operating in a fast-paced environment, take ownership of your work, and approach challenges with both rigor and creativity.

Required Minimum Experience

• 3–5 years executing email, SMS, and/or mobile (push) marketing campaigns.
• Hands-on experience with campaign set-up, scheduling, QA, and deployment in enterprise CRM or ESP platforms.
• A track record of drafting creative briefs and running A/B tests.
• Comfort pulling campaign reporting and using KPI data to guide decisions.
• Meticulous attention to detail, with a history of accurate, on-time execution.
• Strong communication and collaboration skills.
• Ability to manage priorities in a deadline-driven environment.

PREFERRED EXPERIENCE

• Passion for fashion and digital marketing, ideally with an apparel or e-commerce background.
• Working knowledge of email HTML/CSS, including hands-on experience building or debugging responsive templates.
• Experience with enterprise CRM and messaging platforms across channels—email/omnichannel (e.g., Cordial, Listrak, Salesforce, Iterable, Braze, Klaviyo), SMS (e.g., Attentive, Postscript, Yotpo), and push (e.g., Airship).
• Experience coding dynamic and transactional templates, including advanced personalization.

Additional Role Information

• Compensation: The anticipated base salary range for this role is $75,000 – $80,000. This is a full-time, exempt position. This range represents the low and high ends of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA, and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements. You can contact us at [e-mail] with these requests.