CRM Architecture Manager

ZS; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a CRM Architecture Manager to lead transformative projects in the healthcare sector. This role involves architecting CRM solutions, guiding teams, and collaborating with senior stakeholders to enhance client engagement through innovative technology. You'll leverage your extensive experience to drive impactful strategies while mentoring junior consultants and contributing to a culture of knowledge sharing. Join a dynamic team that values diversity and innovation, where your contributions will shape the future of client relationships and technology integration. If you're ready to make a difference, this opportunity is for you.

Benefits

Health and Well-being benefits

Financial planning

Annual leave

Professional development programs

Flexible work options

Qualifications

• 7+ years in IT services or consulting with large scale delivery experience.
• Experience in leading CRM transformation programs for healthcare clients.

Responsibilities

• Architect and lead CRM transformation programs for healthcare clients.
• Collaborate with stakeholders to define CRM roadmaps and drive business development.

Skills

Project Management

CRM Solutions

Strategic Guidance

Stakeholder Collaboration

Innovation and Problem Solving

Education

Bachelor's/Master's degree in Computer Science

Specialization in MIS or IT

Tools

Salesforce

Veeva CRM

Job description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Digital & Technology practice drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS’s Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

CRM Architecture Manager

What You’ll Do:

• Architect and lead CRM transformation programs for healthcare clients.
• Develop CRM assets, accelerators, and best practices for client engagements.
• Provide strategic guidance on Salesforce and Veeva CRM solutions.
• Collaborate with C-suite and senior stakeholders to define CRM roadmaps.
• Drive business development through client engagements and strategic proposals.
• Stay updated on emerging CRM trends, particularly within SF and Veeva ecosystems.
• Mentor junior consultants and contribute to knowledge development within ZS.
• Manage multiple projects simultaneously with significant direct client interaction.
• Understand client’s business challenges and provide thought leadership in addressing issues.
• Work with onshore and offshore teams to develop price estimates, plan capacity, and coordinate delivery of the end-to-end technology capability.
• Collaborate with other ZS internal expertise teams to ensure best-in-class technology solutions.

What You’ll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related discipline.
• 7+ years of relevant hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements, including a minimum of 5 years leading large delivery teams.
• Ability to effectively manage multiple projects simultaneously.
• Experience in leading and building POV on new technology or problem solving, and innovation to build firm intellectual capital.

Additional skills:

• Represent ZS at industry events, conferences, and thought leadership initiatives.
• Develop internal training and capability-building programs related to CRM transformation.
• Engage in cross-functional initiatives to drive innovation within ZS.

Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options, and internal mobility paths empower you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.

Travel: Travel is a requirement at ZS for client-facing ZSers; business needs of your project and client are the priority. All client-facing ZSers should be prepared to travel as needed to strengthen client relationships and gain diverse experiences.

Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE.