CRM Architecture Manager

ZS; Evanston (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a CRM Architecture Manager to lead transformative projects for healthcare clients. This role involves architecting CRM solutions, mentoring junior consultants, and collaborating with senior stakeholders to define strategic roadmaps. You will drive business development efforts while staying updated on emerging CRM trends, particularly within Salesforce and Veeva ecosystems. This position offers a unique opportunity to make a significant impact within a dynamic environment that values innovation and professional growth. Join a team dedicated to delivering world-class technology solutions and fostering continuous improvement.

Qualifications

• 7+ years in IT services or consulting with large-scale technology delivery.
• Experience managing multiple projects and leading large delivery teams.

Responsibilities

• Architect and lead CRM transformation programs for healthcare clients.
• Drive business development through client engagements and strategic proposals.

Skills

CRM Transformation

Salesforce

Veeva CRM

Project Management

Stakeholder Management

Innovation

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Job description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Digital & Technology practice drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS’s Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

ZS’s Business Technology Solutions team is responsible to lead end to end responsibility of project across all phases i.e., discovery, requirements gathering, design, implementation, testing and operations. This team seeks opportunity to undertake diverse tech roles and foster continuous innovation which benefits the individual’s professional growth and bring the best in delivering world class technology solutions. In addition, this team configures ZS’s proprietary software used to streamline business processes for commercial groups at client organizations. This team takes overall ownership of the solution delivery, managing operations services, client stakeholder management, contribute to business development and selling activities, project planning and team management.

CRM Architecture Manager

What You’ll Do:

• Architect and lead CRM transformation programs for healthcare clients.
• Develop CRM assets, accelerators, and best practices for client engagements.
• Provide strategic guidance on Salesforce and Veeva CRM solutions.
• Collaborate with C-suite and senior stakeholders to define CRM roadmaps.
• Drive business development through client engagements and strategic proposals.
• Stay updated on emerging CRM trends, particularly within SF and Veeva ecosystems.
• Mentor junior consultants and contribute to knowledge development within ZS.
• Have a significant direct client interaction, managing multiple projects simultaneously.
• Deeply understand client’s business challenges and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s).
• Work with onshore and offshore teams to develop price estimate, plan capacity, coordinate delivery of the end-to-end technology capability.
• Collaborate with other ZS internal expertise teams - Architects, Validation/ testing, etc. to ensure best in class technology solution.

What You’ll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related discipline.
• 7+ years of relevant of hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements. Minimum 5 years of experience leading large delivery teams.
• Ability to effectively manage multiple projects at the same time.
• Experience in leading and building POV on new technology or problem solving, Innovation to build firm intellectual capital.

Additional skills:

• Represent ZS at industry events, conferences, and thought leadership initiatives.
• Develop internal training and capability-building programs related to CRM transformation.
• Engage in cross-functional initiatives to drive innovation within ZS.