CRM Architecture Manager

ZS; Illinois; On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking firm as a CRM Architecture Manager, where you will lead transformative CRM initiatives for healthcare clients. This role demands a blend of technical expertise and strategic insight, as you collaborate with senior stakeholders and mentor junior consultants. You'll leverage your extensive experience to architect solutions that drive measurable impact, while staying at the forefront of emerging CRM trends. This innovative environment celebrates new ideas and perspectives, making it an exciting place for professionals eager to make a difference in the technology landscape.

Qualifications

• 7+ years of IT services or consulting experience leading technology solutions.
• Bachelor's/Master's degree in a computer-related discipline.

Responsibilities

• Architect and lead CRM transformation programs for healthcare clients.
• Drive business development through client engagements and strategic proposals.

Skills

Project Management

CRM Transformation

Stakeholder Engagement

Thought Leadership

Problem Solving

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Tools

Salesforce

Veeva CRM

Job description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Digital & Technology practice drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS’s Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

CRM Architecture Manager

What You’ll Do:

• Architect and lead CRM transformation programs for healthcare clients.
• Develop CRM assets, accelerators, and best practices for client engagements.
• Provide strategic guidance on Salesforce and Veeva CRM solutions.
• Collaborate with C-suite and senior stakeholders to define CRM roadmaps.
• Drive business development through client engagements and strategic proposals.
• Stay updated on emerging CRM trends, particularly within SF and Veeva ecosystems.
• Mentor junior consultants and contribute to knowledge development within ZS.
• Manage multiple projects simultaneously with significant direct client interaction.
• Understand client’s business challenges and provide thought leadership in addressing issues.
• Work with onshore and offshore teams to develop price estimates, plan capacity, and coordinate delivery of end-to-end technology capabilities.
• Collaborate with other ZS internal expertise teams to ensure best-in-class technology solutions.

What You’ll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer-related discipline.
• 7+ years of relevant hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements.
• Minimum 5 years of experience leading large delivery teams.
• Ability to effectively manage multiple projects simultaneously.
• Experience in leading and building POV on new technology or problem-solving, and innovation to build firm intellectual capital.

Additional skills:

• Represent ZS at industry events, conferences, and thought leadership initiatives.
• Develop internal training and capability-building programs related to CRM transformation.
• Engage in cross-functional initiatives to drive innovation within ZS.